[Resolved]  Electrolux — Dissatisfied with your [service or product]

To
The Chairman
Electrolux-Videocon Industries Pvt. Ltd
Plot No. 248 (1st Floor),
Udyog Vihar Phase IV, Gurgaon – 122015,
Haryana, India

Respected Sir,
This is for your kind information that I had purchased 235 liters a Electrolux refrigerator (Model No.- ERL 245FF) from your Authorized dealer M/A Pragati Steel Furniture (Mob.- [protected]) vide invoice no. – 029 dated 14/05/2005 (Xerox copy enclosed). After some time the refrigerator developed some problem and as per advice of the dealer the same was handed over to M/S Penguin Refrigeration[protected], your Authorized Service Franchisees vide job sheet no.- 149 dated 11/09/2007. There after I had made several visits to the above service centre but unfortunately no positive response was received by me. The matter was duly informed to Mr. Swapan Chowdhury- Area Service Manager (Mob. – [protected]) but he also turned a deaf to my complain. Finding knows the alternative I again visited to the Service Franchisees and demand that my original refrigerator may be return to me. To my utter dismay I was shown an old refrigerator which was totally different model from the original one. When I refused to accept the refrigerator. I was advice by your Service Franchisees either I have accept the refrigerator or nothing else. When I informed them that I had to move the consumer forum they mocked at me saying that it will be of no use and that I would have to cough out substantial some all legal charges.
Thereafter I established contact with your customer care and subsequently with your Kolkata office and as per their advice I am writing this complain.
I hope this complain will be treated by you in the right spirit and due corrective measures will be taken by you to avoid further harassment on my bent.
Thanking you in anticipation of you right action.


Yours faithfully,

(SAKTI RANJAN MONDAL)
Member of Screening Committee
Ministry of Social Justice & Empowerment
Room No. 612, 'A' Wing
Shastri Bhawan, New Delhi 110001
Telephone No.[protected]off.),
===================================
Residential Address :
4No Shankhari Pukur, P.O.- Sripally,
Dist.- Burdwan, Pin- 713103 (W.B.)
Contact No. [protected]/[protected]/
[protected]