[Resolved]  Electrolux — Service centre replaced parts of refrigerator

I had purchased Electrolux double door refrigerator from Next Retail 4 years ago. I faced some minor cooling issues 5 months ago and so called the Videocon Customer Service for assistance. Since that time the issue stays unresolved with every week or two I have to call the service centre. The complaint no's are GUR[protected], GUR[protected], GUR[protected]

During the first service, they had taken by refrigerator to service centre stating that the problem will be fully resolved only if we take it to the workshop. I agreed to it but after that I have been facing problem continuously. I think that they changed the original parts of my refrigerator with duplicate one.

Even after my repeated complaints made by calling the Videocon Customer Service, I have not received a satisfactory response. When I informed the service engineer that why should I pay every month, he says the problem is with different parts of the refrigerator.

My question is, how can we have problem with different parts only after my first service?

I never had any issues with this refrigerator in last 4 years. After I sent the refrigerater to service centre for repair did I start having recurring problem.

Please suggest on suitable course of action. I am feeling cheated by service engineers.
It may not be a fault of the company but service engineers are doing this to make money out of it.