[Resolved]  Electrolux — Electrolux Refrigerator NOT working since 06-Aug-12 *Overdue since 36 days*

Address:

Gurgaon, Haryana

Hi Team,

I’m facing problem with my Electrolux Refrigerator and following up with Electrolux Helpline No. and Service Center in Gurgaon.

Till date below trouble shooting has been done by Electrolux Service Center:
1. GAS AC has been changed twice;
2. Compressor has been changed once;
3. Pipes have been changed once.

Charges Paid by myself:
• INR 330/ as service charges;
• INR 1,850/ as GAS filling charges;
• INR 2,650/ as Compressor replacement charges.
TOTAL INR 4,830/- has been paid with NO solution so far.

Seems Sr. Engineer is also NOT able to diagnose the problem and Service Center is unable to provide solution.

SERVICE CENTER Details 
Excellent Services
Authorised Service Center – Electrolux & Philips
Shop No- 83,84, Sheetla Mata Road, Opp. Milan Vatika,
Sec-5, Gurgaon-122001. Ph:[protected]

ESCALATION followed:-
1. Helpline No. [protected]
2. Service Center No. [protected], [protected]
3. Service Center Mgt:
a. Regional Head - Mr. Manav ([protected])
b. Area Manager - Mr. Manish ([protected])

CALL LOGGED DETAILS WITH ELECTROLUX HELPLINE 
1. 06-Aug-12: EGUR[protected]
• Call logged on 06th Aug’12 17:00hours and resolved by putting GAS on 10th Aug’12.
2. 29-Aug-12: EGUR[protected]
Problem Identified - Compressor Faulty.
Problem Resolution - Compressor Replaced.
• Call logged on 29th Aug’12 17:00hours
3. 07-Sep-12: EGUR[protected]
Problem Identified - Pipe blockage.
Problem Resolution - Pie replaced.
• Call logged on 07th Sept’12 19:00hours
• Refrigerator taken to service center on 08th Sept’12 13:00hours
• Refrigerator came back on 10th Sept’12 18:00hours.
4. 11-Sep-12: EGUR[protected]
• Call logged on 11th Sept’12 16:30hours

Looking forward for immediate support to get this resolved.

Regards,
Anuj Sachdeva
[protected]