[Resolved]  Electrolux Fridge — NO COOLING

DEAR SIR,

I COMLPAINED SEVERAL TIMES IN THIS SITE FOR ELECTROLUX & VIDEOCONE FRIDGES.
I PURCHASED THIS FRIDGE INJUNE 2006 FROM M/S KINGS ELECTRONICS , PANVEL AT RS.15000/-.iT STARTED GIVING ALL SORTS OF TROUBLE FROM JUNE 2008 ONWARDS.

IT WAS REPAIRED SEVERAL TIMES BY YOUR AUTHORISED SERVICE CENTRE M/S TEKCARE ELECTRONICS,PANVEL.
lAST ON 8TH OF SEPTEMBER IT WAS AGAIN TAKEN FOR REPAIR BUT SERVICE CENTRE INFORMED ME A COUPLE OF DAYS BACK THAT IT IS NOT REPAIRABLE AND THEY INFORMED TO THEIR SENIORS TO TAKE A SUITABLE DECISION ON THIS.

ON 1ST OCTOBER '09 MR. PADMAKAR OF M/S VIDEOCONE CALLED ME FROM KINGS ELECTRONICS ,PANVEL AND OFFERED REPLACEMENT OF THGE FRIDGE FROM THE EXISTING MODELS OF ELECTROLUX / VIDEOCONE FRIDGES. I HAVE TO PAY 40% OF THE PRICE AT WHICH I PURCHASED MY FRIDGE .

HE ASKED ME TO CONVEY MY DECISION TO A PHONE NUMBER AT KINGS ELECTRONICS,PANVEL WITHIN 2-3 DAYS TIME.

I CALLED ON M/S KINGS ELECTRONICS A FEW DAYS BACK AND INFORMED MY DECISION OF NOT GOING FOR A REPLACEMENT.I TOLD THEM I WANT 60% OF MY PURCHASED PRICE BACK .

M/S KINGS ELECTRONICS DID NOT KNOW ABOUT THE OFFER MR.PADMAKAR PROPOSED TO ME .THEY TRIED TO CONTACT HIM BUT COULDNOT.THEY TOOK MY MOBIL NO. AND TOLD ME THAT THEY WILL TALK TO MR.PADMAKAR AND LET ME KNOW ABOUT IT.

ON 7TH SEPT. I CALLED ON KINGS ELECTRONICS AGAIN AS I DID NOT RECEIVE ANY CALL FROM THEM. THEY TALKED TO MR. PADMAKAR AND LATER ON ASKED ME TO TALK TO MR PADMAKAR.I TOLD HIM ABOUT MY DECISION BUT HE INSISTED THAT I HAVE TO TAKE THE REPLACEMENT.
NOW I WOULD LIKE TO REQUEST M/S VIDEOCONE TO REFUND ME THAT 60% AS I DON'T WANT ELECTROLUX / VIDEOCONE FRIDGES.

I AM FEDUP WITH THE SERVICE & PRODUCT QUALITY OF ELECTROLUX / VIDEOCONE AND ALSO THE OFFICERS LIKE MR. PADMAKAR WHO DOESN'T KNOW HOW TO DEAL WITH A CUSTOMER,WHO CAN NEVER APPRECIATE A PROBLEM FACED BY A CUSTOMER OR ACCEPTS COMPLAINTS/ PROIBLEMS.

I DONOT WANT TO PAY 40% EVERY SECOND YEAR OF PURCHASE FOR SUCH A LOUSY PRODUCT ,SERVICE AND RESOURCE QUALITY.

I MADE SEVERAL COMPLAINTS IN THIS SITE GIVING MY E-MAIL ID AND MOBILE NUMBER BUT DIDNOT GET ANY REPLY / FEEDBACK.HOPE THIS SITE IS NOT DEAD.

HOPE M/S VIDEOCONE WOULD BOTHER TO ANSWER MY THIS COMPLAINT AT LEAST AND SETTLE THE ISSUE FOR EVER.

THANKS,

JUDHAJIT BHATTACHARJEE
104,SHAGUN CO. OP. HOUSING SOCIETY,
PLOT NO:59-60, SECTOR NO: 9,
NEW PANVEL, DT: RAIGAD, MAHARASTRA-410 206

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