[Resolved]  Electrolux Frost Free Refrigerator Model No 445 — No service by Electrolux!

I purchased an Electrolux Frost free refrigerator model no 445 from Hindustan electronics, authorized dealers, Gem house G.T. road Jalandhar on 22/08/2001 vide invoice no. 10928, for rupees thirty three thousand. It came with 5 years Warranty.

My refrigerator developed problem in heating element & sensor, which I complained on may 7, 2008.The engineers came after 2 days and took away my both above said parts for replacement. Till now, neither they have contacted me nor returned my parts. I've been just running around them and contacted all concerned people Mr. Jaspreet, Mr. Mandeep & Mr. Sial who kept giving me assurance to do it as soon as possible. But finally on 4th july'08 they informed me that since it has crossed 5 years company doesn't make the spare parts anymore so its not possible for us to do anything further .

My main grievance is that from past two months I've been just running around in their offices, calling them requesting them and also told them that this torture is forcing me to seek help of CONSUMER COURT, and even emailed their head office(appended below) but all in vain. So far nothing concrete has been done and more over is it possible to believe that company has no provision for any repair after 5 years, meaning there by the product life is just 5 years .And if it is so they should have told us at the time of purchase. That time we were given assurance that services will be duly and all the times be taken care by the company.


P.S. response to my complain by their head office
Dear Sir
Pls provide your fulll address
Rgds
Cust Support
----- Original Message -----
From: <[protected]@electrolux.com>
To: <insta.[protected]@eklmail.com>
Sent: Thursday, June 19, 2008 10:53 PM
Subject: Contact Us Subject


> Topic: North
> Name: amarjit singh chhatwal
> E-mail address: [protected]@gmail.com
> Telephone: [protected]
> Product: refrigerator
> Subject: complaint about poor service!
> Model: 445
> Message:
>
> Dear sir/madam, I lodged a complaint with your dealer M/s Kohli
digital, sanjay gandhi market, Jalandhar in first week of May, for service of my above mentioned model of refrigerator.According to their information the complaint was forwared to your service centre at gurjepal nagar Jalandhar.
Their engineer visited us after 2 days and told that 3 parts are to be changed, and it'll take about a week. They've taken away the sensor and 1heating element with them.After a lapse of about 1 month and 10 days and my repeated requests to them my refrigerator is still not mended.Whenever i contact them they give fake assurances...but truth is nothing concrete
has been done till date. Being holidays in these months, we have lots of guests visiting and you can imagine the situation without a refrigerator.I request you to kindly take up this matter at earliest else already the torture i've undergone forces me to knock the door of consumers court!