Electrolux India Complaints & Reviews

Subject: Bad service after sale


Dear sir,
I had purchased Electrolux refrigerator Model No.ETB 2400P on 25-03-09 which is not working properly as it should be from the very beginning .
Once I had complained you on this matter the complain no. was PT79A14100, the
part was changed but again after 1 week the part is again not working (PCB Dead) the new complain no. is PT79C03017 .
and All the body of the refrigerator are being
RUSTED, there are PATCHES all around the body of the fridge. It is troubling me a lot.
I’m fully dissatisfied by your fridge & your service .Within 1 year guarantee period this is the poorest condition of your fridge what will happen
after the guarantee? After one year? now i‘ll not let the machanic to repair
the part. I need a new refrigerator.

So Please replace my fridge with a new one as soon as possible or I ‘ll be in need of consumer forum.


From,
Suresh Prasad Gupta
Darbhanga
Mob-[protected]
Mob-[protected]
[protected]@live.com
[protected]@yahoo.com

Its been more than 48 hours since delivery of Electrolux Microwave Oven(purchase date:09/10/08).still i have'nt received any call nor any speciaist to give the demonstration for the said product.i m sorry to say but the service provided by your company is not up to the mark

I purchased Electrolux Microwave Convention till date not a single call nor the person came for demo.

I will be thankful if you kindly send a person immediately.Thanks

Richard
(M) [protected]

I had purchased Microwave Convention on 20.11.08. They told that a person will come for demo within a week from past 5 weeks not a single person called up nor came for demo.

Kindly let me know how many more weeks I should wait for demo.

Thanks

Richard
22921056

I purchased Electrolux Microwave Convention till date not a single call nor the person came for demo. So you kindly send a person immediately.Thanks



Pushpender Rastogi
B-3/74, Sec.11, Rohini, Delhi-85
M. [protected]
[protected]

Its been more than 48 hours since delivery of Electrolux Microwave Oven(purchase date:09/10/08).still i have'nt received any call nor any speciaist to give the demonstration for the said product.i m sorry to say but the service provided by your company is not up to the mark..please send a advisor i will be grateful to you

I have purchased a electrolux microwave oven in 2008. It was not supplied with the the operating manual and the grill. I have telephoned many times. They told me to buy it from the market but it is not available. Please provide me with a manual and the grilling stand.

My complaint is still pending

Electrolux — MOTOR NOT WORKING

Customer name :Mr. Dharmender S/o partap Shastri
Address : main road village guddha,jhajjar-124103
contact number : [protected],[protected]
product- electrolux washing machine ,7.0kg
fault- motor and gearbox not working

sir,
there is some internal problem in my refrigerator.colling process is not working properly.i have already complain three times.(insta care & services).so please help me.my sl.no-KEL, E245 O-ZONE PREMIUM.
THANKS


PHONE NO-[protected]

This is an imported model from Brazil. It was way ahead of the others in terms of technology when it was introduced in India.I bought my piece in 2004.
I have had the same problem with this fridge. It is a PCB fault which would need to be replaced. No point in having it repaired because:
1) The original PCB is not available,
Videocon is now licensed to operate and service electrolux products in India. It produces a diff type of PCB that is retrofitted and not very compatible with DFF40.

2) The Authorised service centres are run by illiterates. Their service is delayed and sloppy.

3) The sales and mktg are riddled with buffoons.

I am an engineer and I have taken it upon myself to replace faulty components on the PCB and get it to work.

Lesson learnt - it is not only a good product you need but also good after sales support more importantly.One must factor in this criteria while making a decision toward purchasing an electronic product.

Last but not the least, [censored] you Mr Dhoot and your scam of an organization.

I am having the same kind of issue with the this DFF 40 refrigirator.. Ever since I have bought it, I am having the trouble and god knows how much money I have already spent on getting this PCB thing replaced every year. Ridiculou service / Pathetic management / Hopeless product and the kind of attitude the service guys show to us, its all the more frustrating. Moreover, the parts and service is so very expensive, I dont see a reason why an authorized service guy should be called. ELECTROLUX SUX. Any one in authority listening?

Electrolux Refrigerator — Faulty Piece

Dear Customer Care,

With great frusttration I am bound to write this mail that I am being cheated by the dealer who gave me faulty piece of your company's product. The Refrigetartor which I bought is not working fine from the day one and we are facing great difficulties which we definately raised with the dealer and after lots of follow ups he sent some mechanic some time to check the compressor, some time the cooling vent, some times the temrature maintanance.

We had a great faith in your product, but could you accept that due to a small product, a small dealer of yours put your company's reputation at stake.

Please refund my peice with the new one ASAP.

Vikas Bharadwaj
M#-[protected]

Refrigerator — Complaining Regarding your poor service or a faulty product

I am writing to complain about the punctuality, quality and customer service in your company.I puchased a refrigerator (modle no:FF26c, 250Lt) from your dealer (shyam lal krishan lal) on 25th of june 2008 and i found refrigerator is not working ( faulty product) . After that i complained your service and customer care 11 -15 time my custermer ID is BG/c/0608/18359 and request no GB [protected] and After that they send a Engineeer( sonu) to visit and Enginner found that refrigerator is not working then he told me for replacement of refrigerator om Moday(30th june 2008) and he take a copy of bill from me.

After waitting for lone time, i am complaint again to your custermer care( nitin, [censored]el, rahul, namarta, varsha, kiran and jatin) again and again and then they give me one more date 2nd july 2008 on that date we will replace(compaint no: GB[protected]), but they not take any accation. they tell me every time we will arainge call back for you from my seniour's but still i am not gaitting any call of responce.

Could I please ask you to look into these matters - else i am complaint to Mr. Arvind Uppal and sajay singh



Thanks.

videocon refrigerator — compressor has been changed 5 times within one year,and at its 13th month it is again found malfunctioning

compressor has been changed 5 times within one year, and at its 13th month it is again found malfunctioning.i have been demoralized by requesting better service but no one helps me work out the problem.

imintpoints.com — Faulty Product

I have ICICI gold credit card . Reimburse 3000 pts for a Blood Pressure measuring machine.
The BP machine is not working, delievered via courier without warrany card inside.
Now neither ICICI bank nor imint customer care showed any interest for my complaint

Electrolux Refrigerator — NOT WORKING FROM TIME OF PURCHASE

DEAR SIR,

WE PURCHASED A BRAND NEW " ELECTRLOX " REFRIGERATOR FROM THE DEALER IN COX TOWN, BANGALORE (KUNDAN ELECTRONICS) IN THE MONTH OF NOVEMBER 2007. FROM THE TIME OF PURCHASE (IMMEDIATELY AFTER 1 WEEK), THE REFRIGERATOR STOPS COOLING AND THE FREEZER COMPARTMENT ALSO STOPS WORKING.

SEVERAL TECHNICIANS CAME TO SEE & RECTIFY THE PROBLEM, EACH COMPLAINT TAKING MORE THAN 2 WEEKS FOR A TEHNICIAN TO COME. AND NOW A YEAR HAS PASSED WITH THE PROBLEM STILL NOT SOLVED.

FINALLY A SENIOR TECHNICIAN REPORTED THE PROBLEM TO THE VIDEOCON OFFICE IN WILSON GARDEN OFFICE IN BANGALORE TO ONE MR. RAVI WHO IS IN CHARGE OF ISSUING THE REPLACEMENT ORDER. BUT HE ALSO GAVE SOME LAME EXCUSE STATING THAT THE SAME MODEL IS OUT OF STOCK AND THAT HE WILL GIVE US A BETTER MODEL FROM VIDEOCON. NOW 2 MONTHS HAVE PASSED.

WE HAVE MADE SEVERAL TELEPHONE CALLS, EMAILS AND THIS RAVI HAS EVEN STOPPED TAKING OUR CALLS.

THE FRIDGE HAS BEEN LYING IDLE FOR THE PAST 1 YEAR AS WE COULD NOT USE THE FRIDGE.

CAN YOU PLEASE INSTRUCT THEM TO SEND A BRAND NEW REPLACEMENT IMMEDIATELY.

THANKING YOU,


NAKULAN RAGHU

We had purchaElectrolux Refrigerator Complaints - Faulty product, service
View all Electrolux Refrigerator complaints
Electrolux Refrigerator


Faulty product, service
I purchased Electrolux Refrigerator in Aug 2005 from a local dealer. I started facing problems from January 2006 with the product as its cooling capacity weakened and soon become dysfunctional. After repeated compaints to the service centre. From 2006 to 2008 two sensers ans 1 timer has been changed costing us Rs.6000-to 7000/- we paid them the amount because company has supplied us the faulty piece or may be the company is producting only these types of products. Last senser has changed in 2007 with 3 months warranty exactly after 3 months, the same problem re-surfaced.
.
But ignored thinking it can't happen so soon. We saw ice-cream melting and flowing out of the freezer, vegetables drying up and milk souring. Again a complaint was filed. .Now this time compressor gas times senser everything is not working fridge is like a dustbing everything smelling a lot. Insects are roaming inside the refriegerator.

This fridge has now become a white elephant for us. This is an unwarranted expenditure. It is not feasible to keep paying 200-3000 rupees every three months for an unsatisfactory product.

Either u take it back or give us the replacement with the new one. Its really a blunder mistake v had done by buying the product of Electrolux. I had 100 employees i had already circulated mail to them about the products of electrolux and the services by electrolux. Next time I am going to give in the newspaper if nt get the favourable response. As i hv seen limit of Manager service north delhi Mr.Subhash Sehgal.

This is really disgusting. Customers r facing problem bt company is not giving the right service.

I bought Electrolux refridgerator in the year 2004 Presently the fridge is not functioning properly, there is obsolutely no cooling in the second compartment . There is avg cooling in the top freezer compartment. There is no proper service provider in chennai. Pl provide some remedy. I have purchased it for around 14500/- not a small money for us.

My old " Allwyn refrigerator" is not cooling properly. Please let me know addresses and Tel No. of service center at or near Vikas Puri.

Electrolux/Refrigerator — not working since purchase

i have purchased 445 litres frost free refrigerator ER45FF[protected] from atul tarders court road saharanpur through bill no.19286 dt[protected]. it had making trouble after one month.atul traders had taken this complain four times in a year and always promised that now the complain is over . they werec not ready to replace it . now thae same is not working since last complin dt[protected]. and they are saying that warranty is over .what can i do. is it a good practice for business.

I Have purchased Electrolux Refrigerator in Nov 2005 from a local dealer. I started facing problems from January 2006 with the product as its cooling capacity weakened and soon become dysfunctional. After repeated complaints to the service centre, the fridge was finally repaired on june. The company attributed the delay to unavailabilty of parts - compressor and gas. We paid them 3000/- change rupees for the bad service and also got a 6 months warranty.
After exactly 2 years, the same problem re-surfaced. But ignored thinking it can't happen so soon. We saw ice-cream melting and flowing out of the freezer, vegetables drying up and milk souring
We have started complaining in spite of one month of continues complaint no action is still rectified
Again a complaint was filed. The problem Still not rectified was similar - gas choke up. The service centre again charged[protected]/- rupees this time.
This fridge has now become a white elephant for us. This is an unwarranted expenditure. It is not feasible to keep payin 5000 rupees every two years for an unsatisfactory product.

Kundan Electronics is a big theif i would say. We too had bought a fridge from Kundan, and since the time we have bought it, we have been very unhappy with it. I think Kundan Electronics only sells products that are not up to the mark. Beware of buying products from Kundan Electronics.

Electrolux Refrigerator — Dysfunctional Electrolux Refrigerator

I purchased Electrolux Refrigerator in 2006 from a local dealer. I started facing problems from 2008 with the product as its cooling capacity weakened and soon become dysfunctional. After repeated compaints to the service centre, they didn't attend the said complaint.

This fridge has now become a white elephant for us.

Electrolux Refrigerator, 245lts, 3272 purchased from Reshmi enterprise 39D post office rd, Gorabazar
kol 700028, ph[protected], 3200 1335. Tin 223 dt 29.o6.o7. Since purchased, handle of the lower
door was little loose.On mentionig the same to the owener, assuered us the best service of the company, as well as proved his salesmanship by selling the unit.Being local he is also my very known .
Moreover, for our pharma unit I purchased two such Refrigerator and very recently recomended to buy
one such unit for my sister in law Mr Biswanath Dutta/mrs Paramita datta., because this refrigerator is
really a Refrigerator in all respect.I had some working knowledg in a cold storage in Mafco yard, Thane,
New Bombay and Wagle Ind. Area.
Now, the most unfortunate point is, the loose handle of the refrigerator has broken since last 3 months
and found that Reshmi entprs has no time to listen my complain on the ground Time bar.
May I EXPECT YOUR HELP IN THIS REGARD & GET THE PROBLEM SOLVED ?
Yours faithfully,
Dilip K pal ( [protected])

I have purchased Electrolux Regrigertor in April 2009 from a NEXT in borivli(west). I started facing problems from May 2009 with the product as its started leaking water and the doors are not getting close properly. I have done sevral complains to Eletrolux and to NEXT but no respone from there side. Once person came from company for checking asking for A C insteed of fridge. Then agian We done complain in Electrolux nobody is responding toward the Complain. Both Elextrolux and NEXT sell damage goods and not giving after sell service.

electrolex refrigerator — no proper service

hi, i am from dehradun . last yr i had purchased an electrolex refrigerater . but unfortunetly the problem arises in it . i had complained many times but there is no response from the service center . the dealer who is selling this product from where we had purchased it, he had shut down his shop.

so send us a proper service man so to solve our problem . our adress is 230 chamn vihar dehradun .
ph -[protected]

Electrolux Refrigerator — Replacement of Fridge due to faulty machine

Dear Sir,

I the undersigned have purchased one double door Electrolux Refrigerator Model ETB2400P4SBH, invoice No. RI (C):2644 on 5th June 2009 from M/S Raj Electonics, Bapujeenagar, SCR-26, Janpath, Bhubaneswar . But from the day of its installation, every time there were water droplets near the lower door but after connecting it to a stabilizer the problem was shorted out. But in the month of October’09 (last month) there was some unusual sound and the fridge suddenly stopped working, for which I gave a complaint, as a follow up the service person came, took the fridge to the workshop and returned it after two days i.e. 27th of Oct,09. Then on 15th November, again the fridge stopped working and as previous occasion I registered a complaint at Bapujee nagar and the service personnel visited and took the PCB & the sensor saying that it has to be replaced and the very next day he installed the PCB (old faulty one)day before yesterday i.e.21st Nov, 09. The recurring problem of cooling as well as sounds in the refrigeration has become a headache for me and since I am a working lady, it’s harassment for me to get proper service in time from the agency. Hence, I sincerely request the company to replace my faulty fridge with a new one and make me free from such type of harassment. As it is in the warranty period & the problem is not being solved hope there won’t be any trouble in changing the piece. Kindly make the necessary arrangements and give instruction to Raj Electronic for the same and oblige.




Sabita Rani Singh
N-5/137, IRC Village
Bhubaneswar

e-mail: singhsabita @gmail.com
phone: [protected] (mob)
[protected]/12 (office)
[protected]res)

I too have faced similar problem, this is repeated problem. The referigerator is on but there is no cooling. I really feel that ELectrolux should have strong quality control as well as Quality Assurance practices and resolve existing customer complaints else the bad name will reflect surely in their balance sheet as we spread the news to others not to buy ELectrolux products.

I have purchased Electrolux Regrigertor in 21st March 2010 from your authorised Dealer MALAIKA in Virar (west). I started facing problems from 23rd March 2010 with the product as its started leaking water and the man doors ice box doors broken are not getting close properly. I have done sevral complains to your authorised dealer Malaika but no respone from there side. i am not setisfied with electrolux refrigetor. pls send company person and solveout my problem
My Address
Hemant V. Choudhary
Flat No.3rd, Ground Floor, "A" Wing
Radha Krishna Bldg, Dongarpada Road
Virar (w) Dist Thane - 401303
My M. No.[protected]

I have purchased Electrolux Regrigertor 2005 jan.with in 9month
start problem every 4month
each time pay 1500to 2000rs
now also problem.
i think this failure company
Regards: J.Jeyasundaram
[protected]
[protected]@yahoo.co.in

Refrigerator — Warranty Voilation

I have purchased Double door ERP 245 FF 235 LTRS ELECTROLUX Refrigerator in 2006 in Palampur in District Kangara (H.P.), but now i transffered to Mandi last year, day before yesterday cooling has been down, so i contacted the refrigerator mechanic of whirlpool, he said that compressor is not working and it has to be changed and it cost us Rs 4000/-, since we have got warranty on Compressor for 5 years but since we didn't get bill from the reatailer from palampur, he is denying to replace the compressor on warranty but we have all the said numbers on refrigerator and compressors.
So can the company replace the compressor on warranty? and who is the Dealer of Electrolux in Mandi?

Shashank jain
[protected], shashank.[protected]@harvel.in

My refrigerator is not working, please send your service people to attend it immediately.
Address for communication
R. Rajesh
Qr. No. HIG-B-15,
At-Chhend Phase-3,
PO-Chhend-769015
City-Rourkela
Dist-Sundargarh
State-Orissa

Electrolux — Faulty Fridge

I had purchased 280 ltrs fridge from Next, Sion on 18th June, got delivery on 23rd June & within 4 days there was no cooling & later water leakage.

Company service techinican came & tld they need to replace it, after few days got call from them same colour not in stock & they will deliver another approved colour on 22nd July & till date no news.

Today dealer informed Company can only repair existing & cant give replacement, dont understand why should I compromise for a faulty machine which is giving problems within 1 week of delivery, money doesnt grow on tree.

Electrolux Refrigerator — not working after repair

Complained regarding non working of refrigerator.Mechanic from the concerned dealer repaired and replaced compressor of the refrigerator and still the problem is same.

Electrolux — Faulty Refrigerator

I have purchased one 330 Ltr. Electrolux Refrigerator from Auth. Dealer of Electrolux i.e. M/s Sabharwal Electronics & co. ,N.I.T. Faridabad Dt.[protected].

With in one month of installation,this unit has created problem ( No cooling) and till
date, this unit has been rectified four times by Electrolux Technicians and still the
unit is not reliable one ( stops functioning two to three times during 24 Hrs.) and again
five to ten times power switching is required from stablizer.

Kindly register the compliant to resolve the issue at earlist.

Please register a call with their help line number[protected] or 39404040.
It really works - I have got a very good response

Dear sir,

Please check the below tralling mail .Defective peice of Electrolux Refrigerator supplied from SR Bhiwadi .
I am fully Fedup with Electrolux refrigerator service as well as product .
Refrigerator is non functionally from Last 7 month .
Please revert me if there is any proper solution at your company for my comlaint
or I have to think Legally action .

AS KUSHWAHA - [protected]
HARJINDER SINGH-[protected]
House no - V -446, Block No -5
UTSAV
Ashiana Village,
Distt - Alwar
BHIWADI (Rajesthan)


from the day of purchase more then 15 complaints given to customer cere
-----Forwarded by Harjinder Singh/CS/BWDI/BFD/HSIL on 01/17/2011 12:52PM -----
To: [protected]@vgmail.com
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/30/2010 01:48PM
Cc: Harjinder Singh/CS/BWDI/BFD/[protected]@HSIL
Subject: Fw: Re:Complaint No.JAI /[protected]
GENTLE REMINDER -03
-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/30/2010 01:53PM -----
To: [protected]@vgmail.in
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/26/2010 06:34PM
Subject: Fw: Re:Complaint No.JAI /[protected]

-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/26/2010 06:38PM -----
To: [protected]@vgmail.com
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/26/2010 06:31PM
Subject: Re:Complaint No.JAI?[protected]
GENTLE REMINDER NO.02

Dear Sir/Mam,

The complete episode had been explained at Toll Free No. 39404040 but till date there is no response from your side.


A S Kushwaha
Harjinder Singh
Cell No.[protected]


-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/26/2010 06:29PM -----
To: "customer care" <[protected]@vgmail.in>
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/18/2010 07:06PM
Subject: RE: RE: JAI[protected], JAI[protected]
Gentle -Reminder

Complaint No.JAI/[protected]

Awaiting for an early response.


KUSHWAHA


-----Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL wrote: -----
To: "customer care" <[protected]@vgmail.in>
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/01/2010 03:38PM
Subject: RE: RE: JAI[protected], JAI[protected]
No response from your side.

KUSHWAHA
-----"customer care" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customer care" <[protected]@vgmail.in>
Date: 10/22/2010 07:46PM
Subject: RE: RE: JAI[protected], JAI[protected]
Dear Customer,


We understand your concern.

We are extremely sorry for all the trouble you've had.

Please grant us some time so that we can do the needful at the earliest.


Thanks & Regards,
Taranjeet Kaur
Customer Service Dept.
Videocon Industries Ltd.







Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.



________________________________________
From: [protected]@hindware.co.in [mailto:[protected]@hindware.co.in]
Sent: Friday, October 22, 2010 4:31 PM
To: [protected]@vgmail.in
Subject: Fw: RE: JAI[protected], JAI[protected]

-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 10/22/2010 04:34PM -----
To: [protected]@vgmail.in
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 10/22/2010 04:16PM
Subject: Fw: RE: JAI[protected], JAI[protected]
The trailing mail is self explanatory.
It will be good if you people replace this refrigerator.
This particular refrigerator is also defective.
To us it seems that you have no quality system in your works & are simply marketing on your BRAND NAME.
Needless to mention that we will ask our friendly circle, not to go for any purchase of your BRAND.
Scan copy of the bill is also attached with this mail.
This mail is being sent only when everything has crossed my patience.
A.S.KUSHWAHA
AGM(Prod.)
HSIL Ltd.
BHIWADI-301019
Cell No.[protected]
-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 10/22/2010 04:00PM -----
To: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/[protected]@HSIL, [protected]@gmail.com
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 10/22/2010 03:41PM
Cc: [protected]@vgmail.in
Subject: RE: JAI[protected], JAI[protected]
F Y I
Regards
Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )


-----"customer care" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customer care" <[protected]@vgmail.in>
Date: 10/21/2010 05:19AM
Subject: RE: JAI[protected], JAI[protected]

Dear Customer,


We deeply regret for the Inconvenience caused to you.

We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.


Thanks & Regards,
Baljeet Saini .
Customer Service Dept.
Videocon Industries Ltd.

We got a ELECTROLUX DOUBLE DOOR REFRIGIRATOR. Was working satisfactorily for past several years. But suddenly stopped cooling. Requested service thro Askila . M.G.Electronics - Ex Godrej service Engineer landed and suggested replacing sensor if the unit doesnt work after manual defrosting.It is not working, when called the service person, he mentions that it has to work for one fullday

When the unit is not working at all, what is the use of allowing one full day.

ELECTROLUX must specify their authorised service points and the calibre service persons with rating for consumers to decide the service point

Electrolux — Fridge Faults and poor Customer Care

Complaints made as of:-
June 22 # PGZV[protected]
June 28 # PGZV[protected]


We have an Electrolux refrigerator in use for last 6 years. As far as I remember this came with a 7 years of warranty.
1. Company denied for 7 years now and said it is under years.
2. Engineer visited and asked to get the GAS filled as there is an issue with GAS.
He filled the gas on June 24 against the complaint made on June 22.
3. Refrigerator starts working but we were not satsified so called engineer again. He kept saying that it is working. With no hope we said ok, lets wait for another 2 or 3 days.
4. Refrigerator is down since June 27 again. logged a complaint on June 28. Engineer visited on June 29 and said the same issue again that GAS needs to be filled. It will be done on June 30.
5. No one came on June 30. On asking the customer care they bang the phone twice and one 3rd time said apologies for banging the phone and engineer will come next day.
6. July 01, call service center at around 10:15 AM. As per the reception, there was no engineer came to work till that time. And the engineer who was suppose to come on june 30, got his scooter problem hence not arrived (Funny execuse in service industry).
7. Its 2:25 PM, July 01, called service center, no one is picking the phone and no engineer visited till now.

In the peak summer if you get this kind of service what do you think of company customer care...?? Now I am think that the money spent on repair i.e Rs 3000 is full waste. instead I should put ths in purchasing a new fridge to be happy side :(

Can this be taken further and we can get our fridge working....

Refrigerator — faulty servicing

Dear sir,
Ihad lodged a complaint on 22.11.2011 informing that my double door refrigirator was not properly serviced thereby the freezing compartment got burnt. so far no response is received.

Kindly inform me of your decision in this regard.

yours faithfully,
V.Nagaraju
[protected]

We have an Electrolux microwave and it needs a small part that they won't ship because they just don't provide customer service AT ALL! We were told five weeks! Come on Electrolux can you enter the 21st century and ship parts when your customers need them. What a concept!

i purchased electrolux ac(1ton) two yrs ago nd facin problems fromthe same time .i also complaint at my dealer nd service centre but unable to get any service.now also am havin prolbem wit my ac regarding coolin nd i also complaint in service centre but there behaviour is realy very bad.till now m with the same prolbem coz theres some techiniqal defect nd no normal mechanic is goin lokin for the problem.someboday pls tell wat to do .. m feeling helpless

Good quality of electrolux refrigator- since i have one arefrigrator writen on it:Refrigerator Manufacturers by appointment- suction cleaner Refrigrator Manufacturers
Electrolux
Made in England
This refrigrator I bought it from one friend whow got it from his fathor and the fathor bought it from one British man during the period that England was conquard Sudan .The refrigrator is working properly till now !!!.It is in Sudan now

I put a complin no kol[protected] dt.14/3/2009 in the name ofMANOJ KUMAR AGARWAL for washing machine(electrolux fabriguard)for the fault of watersupply nobs, wash selecter nob is broken and washing wheel is creatin some sound by loosing its scroo.Technicion visited on 16/3/09 but he took no action on that date by saying that the part is not available at present.He charged Rs.250 for visiting for saying service charge and told me to solve this problem in two to three days, after that no action is taken till now dt11/9/09.
I call S.L.Enterprise(howrah) sevral time but there is no responce.

Electrolux-Washing Machine — complaint for not attending after sale service on request too

I had purchased a Elecrolux Washing Machine from M/S Arvee Sales Corporations. Lajpat Nagar New Delhi. We launched a comlaint on dated 8.11.2007
The complaint was attended by a Electrolux representative who told us that a part of the above faulty washing machine needs to get replaced and left the machine opned by assurimng us to attend immediately but still we are in wait and no one has come to attend the complaint on repeated phone calls from our side.
Keeping in vew the above grievance you are rewquested to pl. do the needful in the matter and oblige.
Shakeel Ahmed Khan
341/65Ghaffar Manzil
Jamia Nagar, New Delhi-110025
Ph.[protected]

Dear Sir/Madam
I have purchased a split air conditioner in it remote censor is not working please large my complaint and give me the sollution or the telephone number of lucknow service centre.

Regards
Amit Trivedi
Alambagh
Lucknow

Dear Sirs, Mrs,

Complaint : Electrolux Bali, Indonesia - service center - poor service

Mid March 2008 did we buy a Microwave Electrolux with type number EMS2840S in Denpasar, Bali, Electric Center, shop tel. +62.361.255.080

Untill February 2009 didn’t we have any complaint about the machine but suddenly he stopped turning. We called, they didn’t want to come over, we had to bring him to the place where they can repair them somewhere 20km away from here. We don’t have a car so after many telephone calls, they picked him up with a motorbike and after 1 week we had him back …. Repaired. We had to pay US$ 18 but we didn’t do it because it was still in the period of guarantee. Strange storey. We especially bought an Electrolux because thought the service should be better than other brands.

A few weeks later, end March 2009, he stopped again, the same problem. I called, they came and took out the previous motor. My husband was also watching and saw the ‘new motor’ from the reparation in February was just an old repaired motor, so we understood why he was broken again … you can imagine we were very disappointed … the technician took the broken motor with him because we didn’t want he should take our Microwave again with him on the motorbike with the risk that he came back totally destroyed ….

I called and called and called, almost every day. My contact person is KRISTINA, in Denpasar, Bali, Indonesia, lucky that she speaks English … tel. +62.361.264.901
She said the new motor was ordered … we waited again…. It became early May, so abt 5-6 weeks after the 2nd problem had started and she said that she was very sorry but the technician ordered 2 times the wrong motor in Jakarta…. Of course not a very good thing to do of him, lucky she admitted his stupidity … I asked her to give us a brand new Microwave because 5-6 weeks without a microwave is not what we want of course !!
She promised us to bring a second hand so we could use a microwave again. They should come on the Saturday the 2nd of May at 5pm. We came back home 4pm to be sure be at home but you can guess … nobody came … after I did call the Monday, they were bringing a second hand on the Tuesday, same type but, and maybe I better make a picture, he is dirty and also when we opened him there was a smell in it, so bad we even couldn’t put him in our kitchen, it is really impossible. We are Europeans and like very clean things, the machine they were bringing here was totally the opposite … very very poor service again !!!

Now, it’s 15 May 2009, I almost call them every day, have spend a huge amount on telephone bills already, the motor is still not arrived, she think now that he is arriving in Bali abt. 20May …
Sorry but I can’t accept a thing like this !!! It’s a small, simple motor !! … why all the problems around it ??? We can’t understand a company like Electrolux, famous in the world, can give a service like that !! I already said to all friends and relatives never to buy anything of Electrolux because the service in Bali is nothing !!

That’s why, Wednesday 13 May 2009 I asked her again (same like 1 week before) to bring a brand new Microwave, they can pick up our previous machine, no problem, if they want to sell it, repair it, …. It doesn’t matter but we insist to receive a new one … it’s the least Electrolux can do …
Kristina should call me back Wednesday evening but it’s now Friday and …. Guess what … no telephone call of course !!

We hope you, as contactperson for Electrolux, can help us to solve out the problem. The guarantee in Europe and the guarantee in Asia seems to be 100% different … maybe better to buy a cheap brand and throw him away when broken … we are desperate for the moment, please help us ….

Thank you very much in advance.

Our email address : heidi.[protected]@live.nl

Kindest regards,
Wil van Lit – Heidi Meire - Canggu - Bali

This is to inform you that I have purchased Electrolux split A/C from PARSHAV ELECTROMART PVY.LTD.( digiworld) 10 garh road meerut on 15/03/2009 L, S.No. -EA12SCRDA1 it is not doing cooling from the date of installation. I have registered complaint Electrolux Complaint at PARSHAV ELECTROMART PVY.LTD. from last 2 months & till now I have talked to all seniors & juniors of the centre my problem is not solved. one of the enginner came from the service centre and tod that the A/C unit is faulty and need to be changed but no action has been taken till date.I am been suffering & harassed by your services till. Detail of my complaint is as under.

Some of the names person I have talked regularly as under:
1 FROM DIGI WORLD [protected]


I am sending copy to concerned persons. This is my last formal request to solve the problem within 10 days; otherwise I will have to take necessary action.
Read comments

This is to inform you that I have purchased Electrolux Air conditioner from bee kay electronics D-117/1, Fateh nagar, jail road, new delhi-110018 my A.C details are-: Oe Electrolux 1.5 tm air condition Model EBW51BE1 S.no. [protected]
0300497
and my A.C is not working properly and i have complaint it for that for the last 6 days but no action has been taken yet and i am in a big trouble so you tell me what to do. Should i stop buying electrolux products and i want the action to be taken as soon as possible please.
owner -: Charanjeet Sachdeva
ph no. [protected]

The refrigerator in under warranty & when cooling problem happened then we called Electrolux cust care. After 2 days an engineer visited & found its not my problem another engineer will come. Next day another engineer filled the gas & charged for same around 1270 Rs. in under warranty fridge. But after half an hour the same problem found & complaint again.

The same pattern happened, once an engineer comes & rectify that its not my problem. Next day another engineer comes and said we will take it to our service center & return you very soon. After another 5 days the fridge took away when we continue complained. Then 17 days passed out & no update by service centre so we called & asked the status.

Surprisingly one lady picks the phone & demanded some amount for solving the problem. I said everything was fine except gas problem (which i paid in advance) then why another charge you are asking about. She clearly replied, we'll not deliver your refrigerator if you not pay for it.

This service center is located in Dwarka name of Pearl care (Ph. [protected]) & showing the hooligan behavior and no coordination. Please help in the same.
Deepak @Najfgarh Delhi

I have log a complain regarding my washing machine on[protected]. Still on one as solve the issue or called back.
My complain no - PMUM[protected]. I have called may time to your customer executive, they have informed me that some body will attend your call within evening or 2 hour but no one as attended till today. Some time executive provided me with service center number for enquire regarding status but that number doesn't. Today morning[protected] i have called again your customer representative have informed that your call have been canceled when i ask for reason they told me that you have logged two complain that's why. But i have never logged two complain. I want to know how they can close a call without solving. So please look into this issue on priority and solve the issue.

regards
Sanjay Sethi
[protected]

ELETROLUX REFRIGERATOR-PURCHASED ON[protected], VIDE MODEL ER-180, S.NO. 54309537 FROM SUBASH ELECTRONICS, KANPUR, , THE COMPRESSURE THEREOF STOPPED FUNCTIONING IN MARCH 2011, I FILED COMPLAINT TO CO. WHO FORWARD IT TO AUTH. SERVICE PROVIDER M/S. KHUSHI ELECTRONICS, 122/615, SHASTRI NAGAR, KANPUR, WHO FORCED ME TO PAY RS.900/- AS FEE FOR CHANGE OF COMPRESSURE TO WHICH I PAID ON[protected], NOW AFTER THREE MONTHS, AGAIN COMPRESSURE STOPPED FUNCTIONING & COOLING, I REPEATED PROCESS, NOW THE AFORESAID SERV, ST./ SERV .PROVIDER AGAIN MAKING ILLEGAL DEMAND OF RS.1100/-. PL. INFORM WHETHER, CO. & HIS AUTH. SERV .PROVIDER, BOTH OF THEM ARE JOINTLY INVOLVED IN LOOT OF CONSUMER, VIOLATING CONSUMER PROTECTION LAW. PL.. IMMEDIATELY . CHANGE COMPRESSURE AS IT IS UNDER WARRANTY PERIOD & REFUND RS..900/- ILLEGALLY TAKEN BY AUTH SERV. PROVIDER
BHARAT BHUSHAN, 117-N-41, AVON MARKET, KAKADEV, KANPUR-208 025.MOBILE [protected] AND [protected].

ELECTROLUX PRODUCTS ARE NOT BAD...BUT SERVICE IS VERY VERY POOR.I THINK ELECTROLUX NEED THINK ABOUT THEIR SERVICE CENTRE'S. BCOZ NOW A DAYS THESE KIND OF POOR SERVICE AFFECTS BADLY.I HAVE PURCHASED A 1.5 TON AIRCONDITION MACHINE. I ALSO HAVE VERY BAD EXPERIENCE WITH ELECTROLUX SERVICE CENTER IN KOLKATA.I HAVE DECIDED THAT I WILL NEVER GO FOR ELECTROLUX PRODUCTS IN FUTURE.

D/sir,
I bought an Electrolux Freez 2year ago due to our negligence it is nt working fine we generated a complain no. EGUR[protected]/EGUR[protected] and ur executive he assured that with in 48hrs problem will be short out but we r still facing a prob. In his last visit he told us for all query gas n ice container is to be change. we accepted but 3 days has gone neither he visited nor short out the problem as u know that the current temperature is unbearable. We are troubling a lot so u r requested that pl. make it better as soon as possible
Thanks N Regards
Rajeev kumar
[protected]
[protected]

Dear Sir,
Ref:- Complaint No. EHYD[protected] and EHYD[protected]
The Washing machine E860DWH-CLS purchased by me pn 18 Aug 2012 from TMC Kukatpally, Hyderabad with two years warranty and one year extended warranty.
The machine was not taking load and a complaint was lodged on 29.12.2012. under EHYD[protected]. A mechanic attended the complaint and said that a part has to be replaced. He came back on 12 Jan 2012 with a component and replaced. Still the machine was not taking load. The mechanic said that there is a requirement to change the drive belt and that he would be replacing the next day. But till date he did not replace the same. The machine is lying open since 29.12.2012 and we are facing great hard ship. If you cannot repair the machine, at least replace the machine since it is only 3 months old. I have been lodging complaint with the customer care daily since 13.01.2013 and daily they have been saying that the machine will be repaired with in 24 hours but none turns up. How long will this go on. Give us a solution else as a last resort we will be filing the case with Consumer Court next week.
2. Reputation of a company will be their after sales service which is not monitored at your end. Please do take some urgent action before it is too late.
with regards
Lt.Col(Retd., )P.S.Murthy

electrolux-oxigen airconditionar — not functioning properly

Dear sir,

We write to inform you that you have provided us electolux 1.5ton airconditioners which were last serviced by you on 27.07.2006. Thereafter, you have not sent your engineerl for proper service of the said acs.

We request you to depute your qualified engineer for satisfactory service of the said air-conditioners at the earliest. Pleae feel free to talk to us on our telephone number[protected], 220054.

Please treat the matter urgent.


Yours Faithfully,

Branch Manager.

no one can hear your complaint this is all about theharrasing the people
electroloux company is fraud even they post their phone # is faulty this company is nothing but the bunch of crooks & fraud people...

Pathetic customer service, waits for the warranty period to get over, tries to fool the customers, takes time long enough just to keep the problem and test customer's patience. one word[protected] DONT GO FOR ELECTROLUX PRODUCTS EVEN IF THAT IS THE ONLY PRODUCT IN THE WORLD

Electrolux, Air Conditioner — Non received of assured gift items

Please refer to the following message regarding non receive of the Assured Festive Gift as published in the leading newspaper in Kolkata, India.

In this connection, On 05.11.07, I had purchased one no. 1 Ton split type Air Conditioner (model: 12SCRLA1) from Technocity, 15B, Sarat Bose Road, Kolkata 700020 for Rs.18, 900.00 against Technocity's quotation no. nil dated 18.10.2007. However, after a lapse of 2 years till date, I have not received 51 pcs. Stainless steel dinner set or similar type festive assured gifts as published in the leading news paper at KOLKATA.

Please note that I had informed number of times vide e-mail to [protected]@electrolux.se dtd November 05, 2007, 05.11.2007, 06.02.08, 11.05.08, 08.07.08 regarding non received Assured Festive Guft but till date I have not received any reply from them.

Please note that if I do not received the assured gift within 7 days from the date of this mail, then I will put up the case to Consumer Forum, Kolkata & RTI.

Please look into the matter very seriously and inform me the action being taken by return mail failing which legal notice and complain will be lodged with the concerned authority suitable location. Please treat this matter as urgent.

MATTER MOST URGENT. Thanks.

B. Dutta Biswas,
Senior Manager (Engineering Service)
National Dairy Development Board,
Block DK, Sector 2, Salt Lake, Kolkata 700 091, India.
Ph. (O):[protected]; (R):[protected]

I want to know your coustmor care / service center tel. no. in new delhi india.please response me as early as possible.

It is a matter of great regret that in spite of several phone calls & E-mails to your company you have not bothered to reply on a customer complain. I had purchased a room air conditioning system 1.5 Ton window luxury from Great eastern appliances ltd.From the begining we have been suffering different types of problems with the machine, cooling effect is not satisfactory accordingly I have issued a notice to the dealer and if I don’t receive right attention I shall go legal way.

i think the company has taken the customers 4 granted and we shud fight bak 4 our rights.please do mail me at [protected]@yahoo.co.in with all ur details so tht we can take a step.

I am agree with you, This electrolux 1.5 ton ac makes lot of noise and one can not sleep in such noise

hi this is santokh pannu from vill : naushera majja singh, distt: gurdaspur...punjab...
actually i have purchaseda spilt ac of 1.5 ton... from anand gift house, city.. batala, distt:- gurdaspur... in september of 2008... it worked only 2 months...but its ampare rise to 23 ... i complainted to service center... they changed its compressure ... but problem is the same ... so suggest me what can i do ... now... thanx

Well i have the same problem, i have a window ac 1.5 ton and it's not working properly. inspite of calling on 39404040, they r not coming to check the ac. i think we should do something cause these company people are taking their customer for granted.

We complained about our product(ELECROLUX WINDOW AC) on customer care number.Our Complaint no. is DEL[protected].I had purchased a room air conditioning system 1.5 Ton window luxury from Naveen Electronics.Cooling is not satisfactory.
But neither any engineer came to us nor they asked about it.Company people are taking their customer for granted.Even they have given us the service centre number, which is invalid.

Please do the needful.

Thanks

My 1.5 ton Electrolux AC is Out of Order since 16.05.2009 and it is very painful to write that the company is shameless and their employees are to punish the customer to the extent they can do.
This is second time in last two years when I am facing the problem with my 1.5 ton AC. Last year I got responce to my complaint after 2 months. the only way is to lodge a complaint is call center and the person sitting their are hving one line your complaint will be attended with in 24 hrs. My request to buyers those are intrested in buying Electrolux Product is please please don't buy any product from Electrolux.

Rajiv Batra

I want to know the service center phone no. near chalakudy trchur distrct Kerala

Videocon electronics has bought the Electrolux brand and ever since they have been selling the Videocon AC in this name. The quality of the product is damn poor and you will always repent buying a Electrolux product . I have bought a Electrolux Oxygen RANGE A.c and it has started malfunctioning within 15 days of installation. I wonder why govt of India is not starting criminal proceedings against this company for selling such substandard products. I will surely sue these people for playing around with me .

i ve a electrolux refrigerator. i have been filing complain for the past two weeks and no one is here to check the refrigerator... hot weather and no refrigerator... you see... call center people say the complain is in urgent...

I have purchased an Electrolux ac of 1.5 ton cpacity on 12 th April 2006.I have paid for AMC twice but did not recieve any water servicing during the period. Whatever servicing the authorised service centre here at Cuttack (Laxmi Service Centre) has provided are not up to the satisfaction. Finally, last month, due to some electrical problem, the front panel PCB went out of order. When I contacted the service centre, they could not provide the alternate, saying that the company did not provide the PCB. Is it true or false. If true, where shall I go from here; if false, what shall I do for the wrong informaton?

I so agree. I am having 1 Ton AC, which is not working now. When I tried the locan service engineer, they are not at all responding. Even they are not pick up the phone. We have to do something.

Ganesh
Chennai

Dear Sir

Your words are

Electrolux is a world leading international appliance company. We are a part in the daily life of hundreds of millions of families around the world. Each year, some 40 million consumers in more than 150 countries choose our products, such as cookers and cooktops, ovens, fridges and freezers, dishwashers, washing machines, tumble dryers, room air conditioners and vacuum cleaners. That translates to two products bought from us every second, every day of the year

But our Opinions are

Seems, we are also part among in the daily life of hundreds of millions of families suffer around the world. Each year, some 40 million consumers in more than 150 countries by choosing your product room air conditioners ELECTRO “LACKS” in its performance.

IT SEEMS THE PERFORMANCE OF YOUR AIR CONDITIONERS IS MEANT FOR ONLY DURING THE WINTER SEASON NOT IN SUMMER.

FOR OUR SURPRISE THE AUTHORISED SERVICE DEALER “DUA REFRIGERATION”, MIG.76, KEDAR PURAM, MDDA COLONY, DEHRADUN-248001, UTTRAKHAND, INDIA THE SERVICE OF THE AFORESAID DEALER IS AN ADDITIONAL “FEATURE” FOR ITS PERFORMANCE AND ADDED TO THE VALUE OF YOUR PRODUCT.

FOR YOUR INFORMATION WE HAVE PURCHASED THE ROOM AIR CONDITIONERS AS DETAILED BELOW.

1.WINDOW ACS 4Nos(at present 2 are working)
[protected] dt.01.10.2007 (1.5)
[protected] &[protected] Dt, 09.10.2007 (2 T)
[protected] dt.09.04.2008(1.5T)

2. Split ACS. 2 Nos(at present 1Ac is working with great difficulty)
[protected] &[protected] dt.09.10.2007(2T)

Name of the Dealer: Air Control Inc .
33, Raj Vihar Mkt. Opp.F.R.I. Main Gate,
Dehradun -248006.

Winter : October-2007-Feb-2008.
Summer: March-2008-June-2008
Rainy : July-2008-Sept-2008
Winter : October-2008-Feb-2009.
Effectively we used the ACS for 4 to 5 months.
Since Mid April-2009 we had tried our level best to get the ACS serviced with Air Control Inc but our efforts were went on vain.

Finally on 12.06.2009 DUA REFRIGERATION
came with one Compressor and fitted in one Split AC and charged Rs.1650/-for the gas filled in the compressor.but the AC is not working and still he could not find the fault.“ HE CLAIMS HE IS THE AUTHORISED DEALER FOR ELECTROLUX” However he refused to give us the service report, according to him there is no such policy is being adopted by your “ORGANISATION”

For your information we have four more Window ACs of LG it is more than five years old we had never faced such a situation.

We are writing this mail with a hope to get a relief from these harassments.

Thanks & Regards in advance

Ceasefire Industries Ltd.
E-6, UPSIDC, Industrial Area,
Selaqui, Dehradun-248197.
Uttrakhand, India.
Email.id.[protected]@ceasefire.in
Mb:[protected]
Krishnamoorthy.

COMPLAINT MADE REGARDING THE REPAIR OF WASING MACHINE.
Dear Concerned officers,

I had purchased an Electrolux washing machine model turbo on dated: 15.07.2007 from one of your Ghaziabad dealer (Home appliances) which is known as Rishabh Electronics.

Washing macine was working fine till the 12 June 2009 when it had stopped working. I logged a complaint at your call centre dated 12 June '09 complaint no. GHA[protected] for which the engineer visited my place from your service centre in Ghaziabad named ELECTROMECH Engineers. He confirmed that WASH MOTOR is BURNT in the machine, WHICH SHALL BE CHANGED NEXT DAY.NO ONE CAME TO ME NEXT DAY. ON 15.06.2009 I AGAIN CONTACTED YOUR CONSUMER CELL, THEY INFORMED ME THAT YOUR MACHINE HAS BEEN REPAIRED. I AGAIN logged THE COMPLAINT AS COMPLAINT NO: GHA[protected]. TILL DATE YOUR SERVICE CENTER PEOPLE ARE MAKING ME FOOL. ON 24.06.2009 when i call up your call centre I did't get any positive reply and same was the case with your service centre.

Again request you to kindly resolve my problem on urgent basis or that leaves me no option to file a case in consumer forum.

PIYUSH TYAGI
GHAZIABAD
[protected]

Elecrolux AC's servicing network in Hyderabad is Pathetic. We purchased 3 Electrolux AC's from Shah Electronics, R. P. Road on his assurance that servicing will never be a problem.But to our dismay we found they have almost no servicing network.
All complaints to their call centre and local area incharge fall on deaf ears.
We do not reccomend these AC's since the products they are manufacturing are not without complaints and they do not have efficient servicing network to support their low quality products.
Our experince with company and their AC's is very bad and suggest all readers to please consider the above aspects before bringing a headache to your home or office.

Vinay
Hyderabad

Its agreeable that in spite of repeated reminders not only in AC but for all products the service provided is appalling. The refirigartor bought only few months back which is supposed to have some years of warranty on the compressor has not been attended to.A complaint had been lodged at the local office of the company which was not attended to. After a few days when we tried to cross check the response it was found that the number has been disconnected may be due to non payment of bills.

Subsequently a complaint was registerd at there toll free no on 9th July 2009 with the complaint no being BB19709105.It was assured that within two wroking days my complaint will be attended to.But sadly enough after days too it has not been attended.Am seriously considering legal action against the company at the right forum.

Dear Sir,

We were purchase three air conditioner from Auto cars, 43/16, Khera Kalan, Delhi. In the month of Feb 2009, for our office, Now all the three A/c’s were not working from last two months, I log more than 100 times complaint on Electrolux call center no [protected] & 39404040 but no one was came for resolve my problem, Now the recent complaint log on 13 July 2009 under complaint no Del-1307090/669/672/673 for all three Ac’s after putting lot of pressure on Mr Sudeep, one person was came for the Inspection on 19th July and told us I’ll come with in next two hrs, but till now no one were came to resolve our problem, I try more than 200 times the mobile no ([protected] & [protected]) of concern engg, but he was not respond to my single call, I don’t understand if you don’t have a infrastructure to resolve a issue/complaint why you make a customer fool by launched your failure product in the market, Please clear me the situation weather you are providing me the service / warranty on my product or I’ll look forward to consumer court for my right.

Looking for your quick and positive reply

Regards

Surindar
[protected]

Electrolux window Air Conditioner — BAd quality product

I had bought a Electrolux Window aircon 1.5 ton on 20.6.09. But to my utter surprise the Installation person sent by the sales dealer did not keep the slope of the AC properly and, my room was filled with water the next day morning, and the foul smell started coming form the AC from the next day onwards, after repeated followups, with the sales Distributor, the distributor replaced teh units, becuase as per the distributor the Compalint was lodged and the Electrolux service guys, did not bother to attend the complaint for more than a week . Now after aboutr a month yesterady morning, found out that again the AC stopped functioning, and when the servivce engineer reached, he reported that the AC has had a Gas leak, and these will have to checked for the leakage and recitified at their workshop, which will take at least 3 days, as they are so busy attending others complait and cannot attend to this problem earlier to this .

I asked teh service Manager to provide a Standby unit, as within a period of 2 months, this is a problem due to manufacturing quality defects and not due to any customer mishandling, as a right i supose i should get at least this service for the quality of the product sold to me, else should cpmpensate me suitably.

I purchased electrolux washing machine on15/08/07 fm NEXT shop in Mumbai.For the last one year There is leakage in the drain pipe and the company is unable to rectify the problem as the required spare is not available in the market.I am saddled with leaking washing machine which is unuseable.
Has anyone taken any legal action? What is the procedure?

I also purchased 1.5 Window AC of Electrolux on the belief of dealer. I thought I have made a great mistake. There is no cooling of Electrolux AC. I request all the Indian/World people not to but this kind of below standard AC. Thanks.

Hi

I have bought the electrolux ac on[protected], I need to service my A.C

Name:M.Udaya Kumar
Address: No:5a, Devasi street
Gnanamoorthy nagar
Ambattur CH-53
Nearest land mark: LIC Zonal Training center.

Mobile No:[protected], [protected]

Regards
Uday

i totally agree the services of electrolux are pathetic and absolutely downgraded. After 1 month they have returned the motor saying that we cannot get it replaced it is not available. There is no repair work but the part has to be replaced. The blower motor of the internal body is not working the said motor was taken from my premises and now has been returned in worst condition. If this is the scene neither will i ever buy a electrolux product nor will i suggest anyone for doing the same.

i have purchased a EDL-244 240L frost free refrigarator on exchange basis in patna (Bihar). please let me know the MRP and exchange price in indian currency for this product. thank you,

I purchaged electrolux washing fully automatic machine from INDORE. For last three months there is water leakage from upper side of the body and flexible pipe inside the machine . I am unable to use the m/c . not available service engineer in Aurangabag after enquired many dealers .Please let me know how can contact service engineer at Aurangabad Maharastra .

Tapan Roy
886/1, Jessore Road
Swami Vivekananda park
Kolkat-700055
India

Mobile No:[protected]
Email ID- [protected]@yahoo.co.in

Date:03/03/2010

A.C model EA-18WCRPA1(premium)
Dear, Sir

On 22/04/2009, I purchased an Air Conditioner (memo noCR/00546/4/[protected]model and chasis no EA-18WCRPA1) at the shop (sales emporium 443, jessore road kol -700074 ph no[protected].

When I bought the product, 5 front grills are broken. Your service men assure me that they will provide full support from their end and they will replace my broken front grills with new .After15 days I launch a complain in your service centre complain no KOL[protected] dated 07.05.09.campany service men inspected my machine and they promised me that it will solved within a week. After that once again I launch another complain 29/05/2009 complain no KOL[protected].After that one service man name Rahim (ph no [protected]) come down my place and taken my 5 broken grills. But no result. After waiting for a long time I launch another complain 12/06/09 KOL[protected], service men came and inspected. But they do nothing After that I launch complain on.4/09/09 and 11/02/2010.But no proper cooperation from your end. I am really in a frasted mood. I want to know that do you provide any kind of assurance about your product, because from last one year I am suffering. I heard lot many things about your company but now I am sure you people provide false statement to your customer. Listen lot of harassment I gone through now I really need true commitment from your end.

Sincerely
Tapan Roy

I live in Gurgaon. I have three electrolux window ac's in my house. The cooling has not been satisfactory at all. Now one of the A/c's stopped cooling. I contacted cutomer care, and they sent a person after 2 days. He inspected the A/c and said that Gas has to be filled and that he would be back tomorrow to do so at a cost of Rs.1500 and Rs.250 towards service charges. Since then it has been a week now and they still haven't shown up inspite of repeated promises over the telephone. So once again I registered a complaint about this with the customer care and informed them that I have a called a pvt company to come and fix my problem. This is the worst A/c that I have ever come across and the poorest customer service. I hope that people will not buy any electrolux product after reading this comment, because its just not worth all the trouble.

They do not understand whats all about customer satisfaction.
I have a fully automatic washing machine. Its sparingly used and kept in store. Now I tried to re-install and found not working. Called up Toll free Number [protected] on 14 th September 2010, wide compliant number AHM [protected]. As per them, technician will attend the call within 48 hrs. None has attended the compliant within the time frame, contacting them again, assured of forwarding a reminder enabling technician to attend. This morning, 18 th September, we contacted again, but no positive reply, came to know that there is only two technicians and they are in Pune right now attending training.
What a disaster? Will this company survive in this competitive market?. Useless brand having no business ethics.

R S Dev
[protected]@aaryesdee.com

29th Sept 2010.

Electrolux is the most lousiest Company that I came across.

I myself have a washing machine bought three years back. Model Fabriguard Classic Plus EWS70.

The Dryer lid got broken. I registered my complaint on 21st Aug 2010 on their Service Helpline Complaint No. MUM [protected] & it was after many follow ups that their service engineer came.

He took the visiting charges of Rs.280/- and went off by saying that within a week the lid would be replaced. I have been constantly following up with them. They gave me false assurance that the work would be done and I would not have any further complaints.

Today their representative tells me that the machine has become obsolete and that Electrolux has stopped the production of that particular model and no spare parts is available.

What kind of a bull Company is this... leaving the customer mid way. Either they get my machine repaired or give me a new machine in exchange. As the fault of not providing the spare parts is of the Company.

I am thoroughly disgusted by the Companies attitude towards its cusotmers. If no action is taken..it leaves me with no choice but to file a case against them in the Consumer Court. And negatively publicise its products.

Suman Mishra

Electrolux is one of the most lousiest company that I have come across... it has no other work, but cheat the customers.. ...and their After sale service is horrible. Never in my life would I ever purchase any Electrolux product and discourage all through negative publicity.

I had booked a complaint for Fridge not cooling on the 18th of May 2011. On 19th one junior person came and did some tinkering and went away though I knew it looks like gas problem! On the 20th he came again and said looks like gas problem and some senior will come to fill up gas on the 21st. I got a call from the person who was to come on the 20th confirming that he will come on 21st. But nobody has turned up for the last 3 days! It is hot and no fridge!! When I called up Electrolux today I was told that they have appointed a person today i.e 23rd for gas filling!! Earlier also I have had similar experience. Electrolux products are quite good but service is awaful.

dear sir
i had purchased a new 1 ton ac last year only which i had used for only one month only, and after that i am using it now, this season.it s not working efficiently and creating a lot of sound.when i call at sevice center they say no of service center has got changed, and the new no they give isdoes not get connected.

nishu
[protected]

very poor service. from the day i purchased the a/c it have complaint but only words goes out till now from last 1 yr what shld i do now . pls advice

akash lakhera

[protected]

I also purchased 1.5 Window AC of Electrolux on the belief of dealer. I thought I have made a great mistake. There is no cooling of Electrolux AC. I request all the Indian/World people not to buy this kind of below standard AC.The sevice provided by the company is also very very very poor.
Thanks.
Dr Zile S. Sihag (Hisar) Haryana

I also purchased 1.5 Window AC of Electrolux on the belief of dealer. it was a great mistake. There is no cooling of Electrolux AC. I request all the Indian/World people not to but this kind of below standard AC. Thanks.
Dr.zile s.Sihag

I am also very much disappointed by After Sales Service of Electrolux A/C. Company hardly have any service network in India. Company have taken for granted to the customers.

ELECTROLUX is worst of all in the context of maintenance. The whole agency keeps on promising without keeping their promises. They are glib liers and do not realize the pathos of consumer. For example, take my case: My Fabriguard Premium 5.5kg top loading washing machine of ELECTROLUX is down since 29-10-11 and remains as it was in spite of their promises. I ADVISE EVERYBODY: NEVER GO FOR ELECTROLUX BRAND OF MACHINES.
Manohar Mathur
[protected]@yahoo.com
[protected]@rites.com

this is true.not coustomer care, the service center is not giving us proper informatrion...and they r beveaving roughly with us.one mechanic who came to my house for my freez door problem, but he very rough in his beveave.he has no idea that how to behave with coustomer.

I HAVE PURCHASED A kelvinator Split AC 1.5 ton capacity IN july, 07 WITH A COMPRESSOR GURANTEE OF FIVE YEARSmodel no ks-181dx. NOW MY two split AC IS NOT WORKING DUE TO COMPRESSOR FAULT .THE SERVICE CENTRE IS NOW LINGER ON THE COMPLAINT BY SAYING THAT THE MODEL IS OLD WE HAVE TO TAKE THE SANTIONED FROM COMP. AUTHORITY.

forsight communication Pvt, ltd
okhla, delhi
Mr. Mahender
[protected]
[protected]

never buy stuff from vijay sales
i bought 3 consumer goods from them, all 3 suck