[Resolved]  Electrolux — worst product and service from Videocon

Address:

Karnataka

20 AUGUST COMPLAINT
[protected][protected]
BAN [protected]



last compalint
..............................

From: [protected]@YAHOO.COM Sent: Thursday, March 04, 2010 1:18 PM
To: customer care
Subject: RE: Worst Service and Worst Product



To



1.Consumer court
2.Radio shack – Dealer
3.Electrolux India


Subject – Defected Refrigerator not repaired after purchasing and after and before warranty .



Sir,



I am very unlucky customer that I purchased Electrolux Refrigerator from some local shop in Bangalore . From the first week we have observed that Defrost system is not working and Refrigerator‘s freezer was not in good cooling condition .



We called number of times and they have not taken our complaint seriously and they informed that we do not have enough resources due to merger of Electrolux with Videocon India . Electrolux Complaint on call centre +[protected]



Our complaints are given below –

1.Complaint 8/4/2009 (communication with engineer’s number [protected]) .
2.Complaint 12/04/2009 BAN[protected]
3.Complaint Reminder 18th April to Mr . Mugesh- with complaint number 64190993 to Mr . Naveen .
4.Reminder call – 18th April again (second reminder)
5.Complaint no BAN[protected]
6.Complaint no . BAN[protected] 12th May 2009
7.Complaint no BAN[protected] 19th May 2009 (urgent complaint request)
8.Complaint no BAN[protected] 15th May 2009 (Replacement of freeze)
9.Complaint no BAN[protected] 12th Sept 2009 (Replacement of freeze)


All above 9 complaints under warranty complaints and 5 year warranty for compressor as per the documents .



Now, on discussion based on latest complaint we found that freezer is dead and refrigerator is also dead . Due to harder Ice frozen in the refrigerator and gas leakage in the freezer system and engineer is not ready to repair our freeze .



Even in the most of the complaints number 8 and 9 it was under observation and they have not taken it seriously .



Now I am disturbed and writing you the email and need response ASAP . If no reply comes with in 24hours I will go the legal way get compensation and fraud against Dealer and Company too .



29th Feb 2010 again we got another complaint BAN[protected] engineer is not ready to resolve issue without fees . But we will not pay the refrigerator was under this worst condition . Lot of harassment in this case and I would like rto take action againt dealer and company both .



Radio Shack

Invoice number – 2104 dated 13/09/2008

157/19, St . Patricks Commercial Complex, Brigade Road , Bangalore - 560025

Tel[protected]



Electrolux India

Plot No . 248 (1st Floor), Udyog Vihar Phase IV, Gurgaon – 122015, Haryana , India



Karnataka State Consumer

Disputes Redressal Commission

Basava Bhavan, High Grounds, Basaveswara Circle

Miller Road , Bangalore - 560 001 .