| Address: South 24 Parganas, West Bengal |
I purchsed a 245Ltr-Double Door refrigerator of 'Electrolux' Brand from M/s Khosla Electronics Pvt Ltd.110, Raja S.C.Mullick Road, Garia, Kolkata-700 047 on[protected] invoice no.2488 dated[protected]. The machine stopped functioning(Cooling) on[protected]. A complaint was lodged on the helpline no provided by EKL Appliances Ltd.. The machine was inspected by Mr Somenath Bhandari, a representative from authorised service centre, M/s Varsha Refrigeration, 460H, Raja Rammohanon Roy Road, Behala, Kolkata-700 008 on[protected] on payment of inspection charges of Rs.330/- and declared that the 'Timer' & 'Bimetal' had gone out of order & needs replacement. This was done at my home on that day itself on a further expense of Rs. 1680/-(Bill No.1272 dtd[protected].The machine worked for only two months till[protected]. The cooling stopped and again the same Varsha Refrigeration was contacted. The same gentleman Mr.Bhandari came for inspection and I was made to pay Inspection charges of Rs.330/- once again to tell me that 'Evaporator coil' embeded on the side walls have leaked this time. M/s Varsha Refrigeration lifted the machine on[protected]. The machine was delivered back on[protected] after fitting an external evaporator coil on the backside of the machine.and the machine started working. The repair bill this time was Rs.3150/-. But the machine worked just for two days and again stopped. M/s Varsha Refrigeration was again reported. This time another gentleman came, inspected and declared that the compressor has gone out of order this time. I asked M/s Varsha Refrigeration to take back the machine and replace the failed compressor as it is still under guarntee. M/s Varsha Refrigeration this time said that they are no longer authorised service centre as the franchisee has been terminated. I am in a deep sea of trouble as I am a diabetic patient living on insulin injection and the insulin needs storage in a refrigerator. I agin contacted helpline who this time directed me to M/s S.A.M. Appliances Service, 83, Linton Street, Kolkata - 700 014. This service organisation lifted the fridge on[protected] and done the job of cmpressor replacement(?) and charged Rs. 1471/- vide their bill no.3187 dtd.[protected]. The machine has started working from today[protected]. God only kmows how long the machine will run !
The above is a statement of facts and the story of harrowing experience I have undergone by purchasing a welknown brand of refrigerator. I wanted the earlier service franchisee M/s Varsha Refrigeration to refund me the money they have taken posing as authorised service representative of (Electrlux).M/s EKL Appliances Ltd. Total Bill I paid to M/s Varsha Refrigeration is Rs.5490/- which I claim to be rightfully refunded to me. I request the 'Electrolux Company to excercise its power to make m/s Varsha Refrigeration pay me back the money I paid to them to get the refrigerator in OK condition(which they failed).
Mrs. TAPASI DAS
H-# Ashok Park Apartment
268, N S C Bose Road
Kolkata - 700 040
Aug 13, 2020
Complaint marked as Resolved 
electrolux india microwave oven — door broken and not repaired even after 4 months
i gave a complaint of broken door of my oven in May 2011. one person came and took rs 350.00 as inspection charge. said he will come and replace the broken door. iam waiting for our months and he never came. is electrolux so desparte that it cheats rs 350.00 even?original complaint no. PCDC[protected]
electrolux microwave oven model EM25EC85SL
Abhay Kumar,
Ph: +[protected]R) +[protected]M)
Residence:5C, Tower -4, Asset Signature Apartments,
Menamkulam, Kazhakuttom P.O., Trivandrum - 695 582.
Office : Group Head AFDG, VSSC, Trivandrum - 695 022
ph : +[protected]Office) +[protected]Office Fax)