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Refrigerator — complaining again &again for improper cooling
application no1142478 as on p.s.adhav phone no.25744323,can check details my compresor is not working properly as detected by tecnician send by u but he just detected it not changed so i m requesting u to plse provide service as soon as possible as i made contract with u for three years.Electrolux Kelvinator Refrigerators — Poor Product
Sir/Madam,Most respectfully state you that I have purchased an Electrolux Kelvinator Refrigerator(Model ERP 245 FF) on 08.02.2007 from sales Emporium, Garia, Kolkata-84.From very first day there was a huge sound problem. It is like a generator sound from the fridge. I have contacted Electrolux people they told me its normal compressor sound. On 21.04.2010 I found that there is a cooling problem both in deep fridge and lower portion. Registered a complaint on 22.04.2010 (Complaint no. KLB 0422049). The technitian visited my home on 23.04.2010 and told me that there is a gas chocking problem and reapiring cost will be RS.1700. On 30.04.2010 people from S.A.M Appliances Service (391/21, Prince Anwar Shah Rd, Kolkata-68), Authorised service centre of Electrolux came to my home and took away the fridge after several communication from 23.04.2010. They delivered the fridge on 06.05.2010 after taking the fees of Rs.1731(Gas Charge 850.00, Drier 150.00, Service charge 331.00 and Transport 400.00). The fridge was ok. But again from 13.05.2010 the same problem arised. So, again complaint (No.KOL [protected]) on 14.05.2010. Today(15.05.2010) their technician came to my home and gave an estimation of Rs.1200 for repairing the cooling duct suspecting there is a leakage problem.
Exatly I dont know what is going on.
So please look into the matter and take necessory action as early as possible.
with warm regards/
Mr.Jaydip Sarkar
Flat 115, Kobasia Vin, 185 Srirampur Road,
Garia, Kolkata-84
Mob -[protected]
e mail- [protected]@yahoo.com
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Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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Electrolux Kelvinator, Model No - ERP 245 FF — Compressor Problem of Electrolux Refrigerator
To,The Manager,
Grevince Cell.
Sir,
I have purchased a Elecrolux Kelvinator, Model No - ERP 245 FF from Parek Agencies Pvt Ltd, Kolkata dated 13-Oct-05. This has been purchased taking the mission of company statement, “To delight and deliver beyond expectation…” into account. But I was absolutely wrong and I have committed the biggest mistake by purchasing this brand with my hard earned money, despite of all my freinds suggesting not to go for this brand.
This refregerator has a cooling problem due to its poor compressor. Thrice complaint has been registered
Complaint Date Complaint No
4-Apr-09 KOL[protected];
13-Feb-09 KOL[protected];
14-Aug-09 KLA 981 40 11;
and I have paid the charges also & got the assurance that no need of replacing compressor but the problem continues.
In the era of globalization and cut throat competion when every company is offering customer surprise, the multinational like yours is not able to provide neither delight not satisfaction.
Kindly replace the compressor so that the problem can be solved else I will be bound to create negative word of mouth and I will have no way other than going to consumer forum.
Hopefully you will solve the matter ASAP.
Regards,
Pankaj Rai
+[protected]