Electrolux India Complaints & Reviews

I have got Electrolux front loading washing machine model no EW1045. I am staying in Hydreabad.
It is making big noise immediately after switcing on. I approached local servicing center for repair.
Service engineer has visited and said a SPRING holding the washing drum had broken and the same need to be replaced. Now almost 6 weeks passed, inspite of my repeated requests the spring has not been replaced. Always I am getting a standard reply saying that they had ordered for the Spring and will be receving shortly.

Please help me in this regard. Complint no 402
The address of servicing center is ---
KEVIN SERVICES, MALAKPET, HYDERABAD
Phone no: [protected]
0 [protected]

I purchased an Electrolux Frost free refrigerator model no 445 from Hindustan electronics, authorized dealers, Gem house G.T. road Jalandhar on 22/08/2001 vide invoice no. 10928, for rupees thirty three thousand. It came with 5 years Warranty.

My refrigerator developed problem in heating element & sensor, which I complained on may 7, 2008.The engineers came after 2 days and took away my both above said parts for replacement. Till now, neither they have contacted me nor returned my parts. I've been just running around them and contacted all concerned people Mr. Jaspreet, Mr. Mandeep & Mr. Sial who kept giving me assurance to do it as soon as possible. But finally on 4th july'08 they informed me that since it has crossed 5 years company doesn't make the spare parts anymore so its not possible for us to do anything further .

My main grievance is that from past two months I've been just running around in their offices, calling them requesting them and also told them that this torture is forcing me to seek help of CONSUMER COURT, and even emailed their head office(appended below) but all in vain. So far nothing concrete has been done and more over is it possible to believe that company has no provision for any repair after 5 years, meaning there by the product life is just 5 years .And if it is so they should have told us at the time of purchase. That time we were given assurance that services will be duly and all the times be taken care by the company.


P.S. response to my complain by their head office
Dear Sir
Pls provide your fulll address
Rgds
Cust Support
----- Original Message -----
From: <[protected]@electrolux.com>
To: <insta.[protected]@eklmail.com>
Sent: Thursday, June 19, 2008 10:53 PM
Subject: Contact Us Subject


> Topic: North
> Name: amarjit singh chhatwal
> E-mail address: [protected]@gmail.com
> Telephone: [protected]
> Product: refrigerator
> Subject: complaint about poor service!
> Model: 445
> Message:
>
> Dear sir/madam, I lodged a complaint with your dealer M/s Kohli
digital, sanjay gandhi market, Jalandhar in first week of May, for service of my above mentioned model of refrigerator.According to their information the complaint was forwared to your service centre at gurjepal nagar Jalandhar.
Their engineer visited us after 2 days and told that 3 parts are to be changed, and it'll take about a week. They've taken away the sensor and 1heating element with them.After a lapse of about 1 month and 10 days and my repeated requests to them my refrigerator is still not mended.Whenever i contact them they give fake assurances...but truth is nothing concrete
has been done till date. Being holidays in these months, we have lots of guests visiting and you can imagine the situation without a refrigerator.I request you to kindly take up this matter at earliest else already the torture i've undergone forces me to knock the door of consumers court!

Hv purchased three years back . Last two months got servised thriced by local service provider but in vein . even though got six years warranty but paid the local service provider.

Now there is still problem in Fan / Motor which they tried to amend but in vien. earleir they had their own service centre at Ludhiana but now they had francise of the same.

Kindly help me.

thanks & Regards

Chetan Asthana
H. No. 450,
I- Block, BRS Nagar,
Ludhiana ( Punjab )
Ph. No.[protected]
Mob: [protected]

Gagan: Dear Team

We have purchased one Electrolux refrigerator from northern region. Please find below model and dealer details:

MODEL NO:- BR30WD1
SERIAL NO:- 42BN700854 F
Dealer: VAID ELECTRONICS, Smadh Road, BATALA143505. Distt. Gurdaspur.
Punjab
Date of Purchase: 10 June 2008.

The refrigerator is not cooling properly in lower region. We have informed the same to dealer and he had sent his engineer to check the same. He simply changed some temp control but there was no recovery.

After that we have approached service centre of Electrolux in our city which is as below:
INSTA COOL SERVICES, BEECO COMPLEX ANAND AVENUE OLD MALL BATALA, BATALA, PUNJAB.

An engineer had visited and upon investigating, he informed us that some pipe was blocked and he has to clean that which he did and told us to check for a day or two and let's see if it is fixed. He has demanded Rs 100/ from us as service charges and when we have asked for receipt then he was talking here and there and has not provided us any receipt for the service he has provided. This is totally unprofessional behavior and he was rigid on his front and also he needs to be trained on the front that how to talk to a customer. This was our first embarrassing situation with Electrolux team. Now even after service centre team has visited but there is no result and even dealer is not paying any attention to that product although it has been altogether a new purchase and the same need to be resolved in stipulated time.

Now my concern is that either please replace that product or if repairable then please repairs without any charges because it was faulty from the first day of purchase.

Earlier, I was very satisfied Electrolux customer as I had another Fridge, Microwave and AC which is already running fine for years.

I request you to please resolve my issue at the earliest. Thanks.

Regards
Gagan Deep Singh
125/200, Shastri Nagar, Batala-143505. Distt. Gurdaspur, Punjab.
Ph: 0-[protected],[protected]

Subject : Need an urgent redressal of this problem – Electrolux A/C

This is one sad and funny story of one layman consumer. Sad for consumer like me and funny for customer care service people of your products.

I am Dr. Rohit Kulkarni, Dentist by profession. I have my clinic in Thane, India. My story begins on unfateful day of 23rd march 2008, when I happen to visit Vijay Sales shop at Ghodbunder Road in Thane. During that period there was some scheme going on Electrolux Air Conditioner, stating that there is free installation on buying the same by which I’ll end up saving Rs.1000. falling prey to that offer due to extreme heat during that starting of summer period I bought one AC with following details.EA12SCRPA1 AC 1T (N11).along with outdoor unit for same. During that buying period I was asked to give details of my address and contact no on small slip, which I had duly filled, giving my mobile no and my clinic landline no. and was also told that my installation will be done in 5 working day period.
My frustration starts from here onwards,
• After waiting for 7 or 8 days when I did not receive any call from Vijay Sales, I contacted them when I was told to call at their customer care office, where after giving my mobile no for verification I was told no such person like Dr.Rohit Kulkarni exist in their data. After checking with my clinic landline no they found out my receipt an product detail. And during that Vijay Sales’s team came to notice that my mobile no was mentioned as [protected], which is 11 digit, instead of [protected]. and I was told due to this no I wasn’t contacted and hence my installation wasn’t done. Though I’m sure I’ve written right no on the slip ur smart girl on billing counter wrote it wrongly without checkin it with me. And even if I’ve written the mobile no my argument is why wasn’t I ever contacted on my clinic landline no.Again after waiting for 5-7 days for installation I contacted Vijay sales customer service for reminder. I don’t want to go into details of all other difficulties getting through with right person as this is just a miniscule part of what I’ve faced later on.On some day after reminder, ur installation people dropped at my home without calling me, only to find the house locked. And after finding it locked they called me to check where I’m. After pleading with them they agreed to visit again on same next day. And on the next day I made sure I closed my clinic an be present at my house on the time given by your people. As I was getting my AC installed after complete 15 days an hence did not want to miss again.
• On the day of installation after complete installation was done your person found out that there is no GAS in the outdoor unit of AC. But he was good enough to advice me, to contact vijay sales an get the outdoor unit changed rather than to get GAS filled in. The person named, Khalid was only person in this entire episode who was concerned for customer. He made me contact person named Mr. Ravi from one of office of Vijay sales. Who told me as all delivery vehicles had left for delivery he can replace outdoor unit only the next day. And to my surprise it was done. And there was no bound to my happiness as my AC was finally installed. But this happiness was very short lived. And real story of my plight and shrugging responsibility from one another of Vijay Sales and Electrolux customer persons started.
• After about 15 days of normal functioning, remote controller of my AC stopped with AC temperature to get stuck on 17 degree. After contacting Electrolux Customer care I was told I’l get call back in 2 days. Which never happened. Again when I cotacted I was told that it was Vijay sales job and not theirs. Afte contacting vijay sales customer service, iwas told I’l get call in 2 days time. Again not to happen so. Finally I managed to find a person named Mr. Asad whom I should be communicating regarding my product. In between all this period the AC was stuck at 17 degree as I told, and my wife being Asthmatic patient couldn’t bear it only to fell ill. So I started to keep an alarm to get up to switch on and switch off AC during nights.
• Well after repeated calling some time around in first week of May, one person happen to visit my place place who told us that it’s simple problem of remote controller. But unfortunately during this he shifted the Ac to auto mode with temp on 24 degrees. Which again was stuck. And to get it changed. Which I told to Mr. Asad who promised me to get done in few days time. Again after repeated reminders for next few day finally another person turned up with remote controller. And he told it’s not fault of remote controller but of the sensor.And it needs to b changed. And promised to get it changed in 2-3 days time. And told me to be in touch with Mr. Ramchandran to get the work done faster. Who again kept on promising me, day after day that it will get done in a day or two. AND I WAS TOLD BY MR.RAMCHANDRAN THAT IF I WANT MY AC TO START EARLIEST HE’L GET THE SENSOR REPAIRED RATHER THAN REPLACED, THOUGH IT BEING WARRANTY PERIOD FOR MY PRODUCT, AS REPLACING SENSOR WIL TAKE 15 DAYS ATLEAST. Which to me was ridiculous, but with the increasing heat an tired with all mental trauma I agreed. As during that time 24 degree on auto mode was almost unnoticeable cooling. So I was desperate.
• But when the person got the REPAIRED sensor he came to know that it’s still not workin. Then I lost my cool, and called Mr. Asad asking him why should I be keeping such faulty product an why shouldn’t I get exchanged. And after conference call with certain Mr. Padmakar I was promised on 5th May that I’l get product exchanged in 10 days time as there was some kind of shifting going on in Electrolux godown. Again after waiting til 18th without any results after contacting Mr. Padmakar, he told me who should get the first AC deinstalled from Vijay sales then only he can get the new AC. Now didn’t he get to know this fact on 5th may when he promised for exchange, an wheather it’s really my job to get original Ac deinstalled?
• Finally on 21st may I was promised by Mr. Asad that he will CLOSE THIS LONG STANDING MATTER BY WEDNESDAY 25TH. Well on again with no success till sat 28th I called Mr.Asad he was surprised to know that nobody visited my place with AC. And promised to get back to me in some time with final solution.

I know it’s too long a story for you, but U r the last person whom I’m looking to solve the problem. An u can give me UR contact no, as I know I’l never get call back from concerned office o[censored]R. May b that’s routine practice at ur office. Or u can again give me some other authorities no to contact, which is another routine practice at ur office. As I’m giving u in short no of people I called during all this 2 months ot trauma of mine.
Electrolux Customer Care
Electrolux Service Center
Vijay Sales Shop, Ghodbunder Road Thane.
Vijay sales customer care with two different no.
Mr. Ravi,
Mr. Khalid
Mr. Asad
Mr. George,
Another Mr. George with same name in Electrolux,
Mr. Ramchandran,
M.r Padmakar.
Mr. Atul Ponkshe.

Have lost count how many times I called these person an which person belongs to Electrolux an whom to Vijay sales.

And may sound harsh and stupid on my part to tell u that even if my problem gets solved, which I’ve lost hope for, I’ll never ever buy any product from Vijay sales neither will ever dare to buy any product of Electrolux in future.

Hi,

The refrigerator was purchased on 28/12/03 and the machine is still under warranty.

1.The refrigerator stopped cooling in the lower chamber on 09/06/08 . I first contacted company call centre and thereafter as advised contacted company's authorised service service centre, M/s Royal Refrigeration, East of Kailash, Delhi[protected], [protected].
2. Complaint attended on 10/06/08 . Problem area identified as Defrost timer is not working and the same is replaced on chargeable basis.
3. The problem remains same and refrigerator totally stopped working
4. Complaint lodged again on 11/06/08 .
5. Attended on 12/06/08 and diagonised as Compressor is defective (jammed) .
6. Compressor replaced and gas charging done on chargeable basis on 13/06/08. Gas filled without any vacuumization which absolutely a wrong process.
7. After replacing the compressor also the lower chamber is not cooling properly.
8. Again lodged a complaint on 14/06/08.
9. Attended on 15/06/08 and informed that Bimettalic is not working and replaced.
10.On 17/06/08 Refrigerator stopped working & complaint lodged.
11. Attended on 19/06/08 and found the Defrost timer defective and replaced .
12. On 24/06/08 Refrigerator agains stopped working and complaint lodged.
13. Attended on 25/06/08 and informed that Compressor is not working and to be replaced.
14.Attended on 26/06/08 and confirmed that compressor is not defective but there was some problem while gas charging and gas charging done again.
15. Till date (28/06/08) regrigeartor is working fine .

It is observed that the knowledge level of the technicians are so poor that they are just unable to identify the problem and keep on trying with trial & error method causing great eal of difficulty to customer. No Service was made, even being demanded by us, after any of the visits made.

On the bills submitted no part /material no mentioned and also any tax amount.

Work process adopted is not at all a standard /prescribed one which as good as a roadside standard.

During the entire episode, the loss of food items translates to a few thousand rupees apart from the loss of time & effort and mental torture.

I have totally lost my confidence on the product and made up my mind not to go for ( also advising others ) any product in future from Electrolux Kelvinator.

I want my refrigerator to be checked by a competent person from the company itself only to ascertain whether any damage has been made by so called technicians from the authorised service centre during the process of fault finding and rectification.

Thanks & Regards,

S K Khaund,
F-45, Sarita Vihar, Delhi - 110076
Cell - [protected].

Sir,
I’ had purchased a Freeze from Lucknow SADANA in year 2003. Last year I've been transferred to Bhagalpur-Bihar, Here compressor of my freeze has got some problem then I contacted your local service center in june 2007 they came & said Compressor is not working it would be changed, that time my freeze was in Guarantee period they took of my freeze and returned after 3 months i.e Sep 2007, it was ok & working. In June 2008 once again my freeze has got problem, and again I called service center guys they came & said compressor is down it would be change. Then I contacted other mechanic he told me this compressor is not first hand its repaired compressor, which had fitted in your freeze. Now the guarantee period is also over .I would like to know is Electrolux giving repaired piece of compressor in guarantee period if not let me know the way out, other wise I would not have other option than going to consumer forum.
Regards
Pankaj Kumar
Bhagalpur-Bihar
Mob-91-[protected]

I had purchased this Electrolux fully automatic washing machine model ewf600fz machine from M/s Akash Sarojini Nagar in 2005.
I have been complaining about broken pulsator of the machine for the past three weeks with ome of their authorized service providers M/s Royal Refrigeration Lajpat Nagar.
However, till date extended assurances only. a person coming to see with assurance to replace the spare. Repeated calls for reminding to hear assurances only.
No action.
Very poor state of affairs.
I want to bring these people to book for keeping the customers at mercy, with 14000 bucks going a sheer waste of money.
They should refund the while garbage they are selling with hot offers to lure the customers.

N. Trikha

This is to bring to your notice regarding the complaint which I have lodged, after my refrigerator failed to work properly.I had lodged a complaint on June 9, 2008, complaint number: 8c[protected]. The service boy turned a few days later, however his work did not fulfill the need. My refrigerator is still not in working condition inspite of me paying all the charges for the service. I hereby, request you to check out all the above details and restore my refrigerator in working condition as soon as possible.

I am from Hyderabad. I have given complaint about it at J.D.ELECTRONICS (Ameerpet) about 3 years ago. The refrigerator sometimes works and sometimes doesn't from the day of purchase i.e. 3 years ago. No one from their came to repair it. Instead they tell us that they will come at our house at 8 P.M. daily and no ones caring about the complaint. Should we use your products or just be unhappy with the service and just throw away your products. If the service of your company is not good please tell your branch in hyderabad to take away your refridgerator and give back our money.so that we can buy another company's refridgerator and have good service also.Many things went in garbage from the refrigerator after just 2 to 3 days. I have given this complaint again this year.
Complaint No.:-8C[protected] (On 7th June, 2008)
Bill No.:-AMRPET AMCM-2496
We don't want you to just sit there and reject this complaint so that my belief in your products goes off and like this many oyher people's too.

i purchased from sales india ahmedabad and registrtion no 22600578 dated 15/ 7 2002, I have been using kelvinator from my child hood i am 51 years, but the quality i am experiencing is as bad as no one can imagine, your service is incredibly poor, i purchaed a Hithahi costing Rs 35000 because you company policies, who is insta care sevices, he is sucker of the customer, ur persons collect money to visit and never informed the compressor is of no quality EVEN BEFORE 5 YEARS i am taking u to the consumer court u please answer there i have all evidences of your useless quality

purchased microwave oven - convential model in vijayawad one year back, it was not working from three months.We have lodged a complaint in krishna veni electronics, vijayawada.complait no-1921.till date there is no response .kindly help me in this regard.
MODEL.NO-EM-20EC80SL
S.NO[protected].
regards
nageswarao
[protected]

sir,
this is to inform that i had purchased an electrolux fridge model no.REF ER45FFPS and bill no.241477 on date 15/2/2008, and from that very day it started giving problems for instance the temperature of the fridge is regulated in such an order that it spoils the vegetables.We have registered the complaint and called uncountable times to the 'Next retail shop, address-sec 35chd ph no.-4652739' but of no use.At last we had no alternative but to ask help from the consumer forum.i would be obliged if you understand my problem.
regards
sukhwinder kaur

Would like to share our wonderful experience with Electrolux and Sales Emporium (Garia). The whole story started on 26th Aprl'08, when we visited Sales Emporium (Garia) to buy a Microwave Oven for our home. Previously we decided to buy Wirlpool or IFB item, but the entire sales team of that shop almost forcefully sold us a 17 Lit White Microwave Oven of Electrolux made.
We had to wait a full damn week to install the same after delivery. The installation guy (they called them as engineer) visited our place after seven days and tried to install that bloody , but after several attempts he could not even shown us "how does it work?". He came to a conclusion that the entire wiring of electricity is not good to handle this wonderful machine, and quit. Unfortunately the same electricity wiring can handle even aiwa TV, Godrej AC, Samsung Freeze, Computer and Samsung washing machine.
On the very next day we tried to complaint the same, but Sales Emporium as well as Electrolux just not entertained our complaint. After several reminder they had taken our complaint on 13th May'2008 (Sales Emporium). From that very day we got so many excuses like :
1. The Model is already backdated, and they are not getting the parts.
2. They are out of stock.
3. Service engineer is sick.
4. Please call our Branch Head after some time, who is now busy in a meeting..(unfortunately the meeting is still going on).
5. Please call to the shop from where you have bought your machine.
and the best thing is whenever we sent any mail to Electrolux complaint box (through e-mail : insta.[protected]@eklmail.com), we got a message i.e "Dear Sir
Pls provide your full address
Rgds
Cust Support".

If anyone can help us ...

Hi,
I have purchase the electrolux microwave on Feb, from Vijay Sales Gorbandar Road Thane. My Microwave convection mode was not working from last 30 days. I have complain it to Vijay sales service center and they not able to find the applicable service center for the same.
15 days after before after talking to there higher authority they send a guy call Rehan from National Service center from Kalyan. He found out the fault on 24 th of May and it require the change of fan, as it is broken he too took the fan along. He told us that he will replace it by 27th of May, 2008 positively as he has to get the fan from the go - down.

It never happen till date. I called back again on 31st May to Vijay sales, than Menakshi from National Service center called me and said it will happen by 3rd of June.
I called again to Menakshi on 7th of June to remind her the commitment, she tod it will happen on Monday by 15.00 Hrs. I called again on last Monday at 5.30 and asked no one has come and no call from your side.
She made a story that Rehan got the Fan and he is not responding over phone. ( is this type of Electrolux Service Engineer ??) She will make it happen today on 10th of June positively by 15.00 hrs.
Now this time she called me at 15.45 Hrs to tell me that the Fan that Rehan got is not in working condition, I think it is of no use for you.
Now she tell me that it will be happen within next 2 days as we get the fan.

Is this is the service you all provide?
I will take things to the consumer forum and to put it in my blog about your service you all are giving to your customers.

Regards,
Niraj Singh

I have booked my complaint to deler but nobody is reponding the coplaint since last 12 days. it is warrenty period but they r not replying even i visit your Ahmedabad service centre at chakravarty house, then also they r not giving any response.
No telephone or mobile attanding.
So what is the meaning of the company service centre. I want to know that i will get the repairing of my refrizrator or not ?

i have purchased the freez from Jai Electronics, Vasana in 30-june 2003 vide bill no 132.

otherwise i have to go to consumer court.

My phone no. is [protected].

Complain Details
Complain no.28305 booked on 25.05.2008
Name : Tejas R Bhatt
Address : D-1 Vijaya Complex, Jodhpur Gam, Satelite, Ahmedabad.



Tejas R Bhatt

I have been using above machine - model EW1062W, Serial number 92900002, purchased on[protected] since 7 years.
I found the machine leaky last month and complained to M/S Harsha, Udupi 576101, dealer of above machine a month back. They send a technician and it was found that the draining pipe is leaky and require replacement.
Though it is more than a month they have not yet replaced the pipe resulting great inconvenient to my family.
I wish that the complaint may be looked into urgently and set right the machile to workable condition.

I had purchased Electrolux Microwave Oven 8625 C model from Vijay Sales on 31/12/06 for Rs 7390/-, with a warranty on the gadget for 1 year and warranty on its Magnetron for 3 years.

As per the termsthe warranty on the PCB Switch Panel is over and there was a need to call the company's technician. To my surprise the company operates through a service agency. Te agency has a unilateral charge of Rs 280 for the visit and Rs 1150 towards the repair of the component for which there is no supporting of service charges authorised by Electrolux.

Moreover is it not unjustified that the cost of repair of one small component is 20% of the the total product cost.

I also found from market survey that this model has a Design Defect in PCB Switch Panel and similar complaint is not uncommon. The company seems to be cheating with hand-in-glove with their service agency.

I cannot trust Electrolux for any of their products in future.

Bhuvan Dhingra
[protected]

I purchased one Electrolux Refrigerator Model 285FF 0Zone Luxury Sl No. 50302278 from M/S Bharat Electonics, Bapujeenagar, Bhubaneswar. But from the day of its installation, the same has not been given proper service as a result of which whatever vegetables kept inside, are being damaged. On my continuous complaint to your service centre at Sahidnagar, one service staff changed the Thermostat on 02.05.2008. In spite of change, the defect of the machine was not rectified and hence from your branch office again on my complaint another technical person examined the refrigerator at my residence on 18.05.2008 who confirmed flowing of excess coldness to the refrigerator chambers which is is cause of damage of vegetables. Hence another thermostat was changed by your service staff on 21.05.2008. But the defect is still continuing and I am sustaining loss daily due to damage of vegetables. In my last e.mail to Mr Rajiv in charge of Branch office at Bhubaneswar, I requested for replacement of the refrigerator as the present one sold to me is definitely a manufacturing defect one. But till date no reply has been received so far.

Being disgusted and non settlement of the complaint to the satisfaction of the customer it is requested to arrange replacement of the refrigerator immediately or else I will be compelled to take shelter in the appropriate forum/court of law.

Thanking you in anticipation of positive response.

Yours truly,

(S.B.Mahapatra)
Senior Postmaster,
Bhubaneswar GPO.

This refrigerator was purchased on[protected] from Majestci Agencies Pvt. Ltd. Cochin, Kerala. Till 2007 the fridge was trouble-free. In November 2007, we noticed that the freezer was not working. We contacted the authorized service franchise for Electrolux Kelvinator at Vytilla, Cochin. They came to collect the fridge only after one month. By then the whole fridge had stopped working. After they took the fridge we had to suffer for another one month without the fridge. For this service we had to pay Rs.2700.

After 2 days the fridge again stopped working!! The fridge was again taken by them and repaired, this time they did not charge us anything.

The fridge stopped working yet again by March 30, 2008. They took it for repair on April 7th and till date (May 20th) we have not got it back!! We asked for a spare fridge which they could not provide. In short, one quarter of an year goes without a fridge for us in the hot and humid Cochin!!!

Please do not harm us like this.
Request to take remedial action.

V G Eapen
279 Giri Nagar
Cochin - 682020
[protected]