[Resolved]  Electrolux Refrigerator / 245 Ozone Frost Free — Inadequate and poor service centres

I had bought a 245Ozone Frost Free refrigerator of Electrolux on 30th Oct 2005. the refrigerator had a front door problem which the company had replaced in the first month itself. After that it was running smoothly for 4 years till 28th August 2009. The cooling stopped and we contacted the authorised service station nearest to our location ( DUMDUM). The experience turned out to be a night mare as the persons we had contacted and had come to inspect the machine ( Mondal refrigerator company) . They informed us that the machine needs to be taken to their workshop for repairing. We agreed and also logged on to internet and had also reported the malfunctioning of the machine.

on 5th Sep the machine was taken away by Mondal refrigerator co at 1230 hrs. At 1300 hrs , another gentleman from Paul refrigeration co comes with a detailed job cart and claims that they are the original service centres and Mondal refrigerator comes has been de listed long back.

There was no notification in the website regarding this change neither Mondal refigerator .Mondal refrigarator still claims that they are authorised Electrolux service centre.

My machine has been pending with Mondal ref since 5th Sep and has not been serviced yet.

I will like to mention that please be aware of this very very poor service of the products of Electrolux and company's support in this regard.

I am going ahead in filing complain and lodging FIR against both- Mondal and Electrolux for their negligence.

warm regards
Rajat khawas
email: [protected]@gmail.com