[Resolved]  Electrolux - Refrigerator Dff40 — HEATER TUBE COIL NOT AVAILABLE - VERY POOR RESPONSE

Address:

Pune, Maharashtra

[protected]@electrolux.se
electrolux.[protected]@pemail.in
[protected]@gmail.com
[protected]@vgmail.in

Tuesday 03/05/2011

Dear Sirs,

Our above mentioned complaint has still not been resolved till date. The engineer from Star Services had come on the 28th. Of April with the heating coil.
But when he tried replacing it, he realised that the heating tube coil was not the correct size.
I fail to understand as to how they can make such a stupid mistake when they have been informed of the refrigerator model and their engineer has also inspected the same in detail!!
The only inference that I can make is that they have not sourced the part from the parent electrolux company's service centre, but instead sourced it privately!
We have not been able to use our refrigerator from 19/04/2011 till date. There is no feedback from anybody!
Could somebody please tell us as to when our fridge will be repaired and what is the cause for the delay??

FAKHRI MOTIWALA

PUNE

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PROBLEM:

01. REFRIGERATOR NOT COOLING - BOTH, THE TOP FREEZER AND THE BOTTOM FRIDGE COMPARTMENT. THE
"HIGH TEMP FREEZER" IS LIT UP CONTINUOUSLY.

02. WE HEAR A THUD SOUND WHILE CLOSING THE LOWER FRIDGE DOOR AS IT IS HITTING THE BOTTOM FRONT
LEFT SIDE STAND. THIS IS BECAUSE THE RIGHT SIDE DOOR (HINGE SIDE) HAS GONE OFF LEVEL.

Dear Sirs,

I had originally lodged my complaint through toll free no. On 19/04/2011, complaint no: PPUN[protected].

Against this a service engineer from Star Services came the next day on 20/04/2011 evening and informed me that some heating tube needs to be replaced and will have to be sourced from Electrolux, which will take 4-5 days and as soon as it comes it will be repaired. But he could not correct the door level problem.

As there was no feedback, I called your customer toll free number again on 23/04/2011 and was shocked to learn that on your records my problem was resolved!! I upraised the customer service executive who serviced my call and told him that nothing had been done and I again lodged a second complaint for the same problem.

The 2nd. Complaint number is: PPUN[protected]. I was told that the part will be available by Wednesday, 27/04/2011.

Till date (6.30 PM) no one has come from star services nor is there any feedback from them. Even though I called up yesterday but the owners were not available. I sent them an sms message to their mobiles, but they have not bothered to return my call and sms!

I would like to know when exactly will the part be available and my refrigerator's cooling problem be resolved? As also my door alignment problem?

Kindly respond urgently.

Yours Truly,

FAKHRI MOTIWALA


PUNE