Ethiopian Airlines — Horrible Experience

C

Cherry Sharma

Address:

Pune, Maharashtra

Hi,
I am writing this email to inform about the inconvenience I had to face while travelling OR Tambo Johannesburg (South Africa) to from Mumbai (India) by flight ET808, ET610 on 2 Oct 2011.The airlines confirmation number was MOKKHJ. I reached OR Tambo airport at 11 am on 2 Oct 2011 to board on to flight. When I checked In, I was not informed that the flight has been delayed. Flight was delayed from Johannesburg to Adis Ababa. I had another flight from Adis Ababa to Mumbai by Ethopian Airlines only. I informed the airport authority as well as the air hostess that I have connecting flight from Adis Ababa to Mumbai and flight from Johannesburg is running late. So will that affect me in catching flight from Adis Ababa to Mumbai. I was informed that as it is same airlines, they will wait for you. I reached late in Adis Ababa. When I reached Adis Ababa, I was informed that my flight for Mumbai has already left. I was all alone in different country. Then I asked the airport authority for help. They told me to go to interline office. When I reached the office, I was informed that there is not flight to Mumbai now. Next flight to Mumbai would be the next day. The official offered me for a stay in hotel. I had some urgent work in India, so I denied it. I was completely traumatized. Then after a lot of request, airport authority gave me option to fly till New Delhi, India and from Delhi I was given connecting flight of Mumbai.
It was horrible day. Somehow I reached Delhi. When I landed in Delhi, my luggage was missing. One more challenge I had to face. I lodged complaint for my lost baggage. I took flight of Mumbai after lodging the complaint. I had no clothes with me. I was very upset. When I reached Mumbai (India), I moved to my place Pune, Maharashtra (India). I did not have any clothes. Nearly after 6days, I got my luggage. When I got my luggage, some of the stuff was missing in luggage. My chocolates, one alcohol bottle of Absenth, few of my clothes were missing.

This is highly unacceptable service given by Ethopian Airlines.
I was harassed both mentally and physically. I need to think now, before choosing Ethopian airlines. My impression for Ethopian Airline is very bad. Ethopian airlines lacks in services.
I don’t know how my time loss and harassment done to me can be compensated.

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Comments

S

sunrohira

from Chennai, Tamil Nadu

Ethiopian Airlines — Because of delay of flight by Ethiopian Airlines ,i lost $2900.

I am sunil ,my ph.no is [protected].I was travelling by Ethiopian Airlines from Nigeria to Bombay.,but the connecting flight at Ethiopia was delayed, then ET staff told us to stay one day in ethopia.
I was sleepy, then while coming back next day to board the plane, the custom officer stopped me ,as i was carrying
3900 U.S.D in my upper shirt pocket-unhidden.
I was surprised custom officer took my $2900 and gave me a receipt, i was surprised as i was on transist visa to ethopia,so how he can do that to me.
then i approched the staff of ET overthere but they dint help me.
so cuz of Ethiopian Airlines i lost my $2900, so i want that money back either Ethiopian Airlines or they should help me out,
as it was my hardearned money of my salary.

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S

sures11

from Hyderabad, Telangana

Dear Sir/Madam

I am Suresh Victor, I frequently travel in Ethiopian Air Line. On 26 of October 2012 traveled from Libreville to Mumbai via connecting flight from Addis Ababa. As u know that there is a stop at Malabo before reaching Addis Ababa. On that day when my flight landed in Addis Ababa my connecting flight was already left to Mumbai due to delay of flight from Libreville to Addis Ababa, I requested them to send me in another flight they denied for that, my total plan and all my urgent work gone in vain due to the flight delay, they provided me a night stay in Addis Ababa and when I claim for the Compensation they told me that they will give me when I will board the flight but their neglected to respond as promised.

I request you to kindly look into the matter seriously in order to reimburse my claims early as possible
For the proof I am attaching the travel tickets

I am attaching my ticket which i traveled from Libreville to Addis Ababa and Addis Ababa to Mumbai

And also I will claim my ticket which was canceled from Mumbai to Hyderabad due to delay of flight from Libreville to Addis Ababa, i have to buy a another ticket to Hyderabad.

Even writing so many mails and Remainder for the above mail, there was no reply from none of them which I mention in the mail IDs. Please take the necessary action for my mail.
I hope at lease this time I will receive reply from u all, i[censored] cannot reply give me the mail for the concern person or the manager so that I will not trouble you.

Mail ID mention below this mail ID received from Mumbay Airport

[protected]@ethiopianairlines.com,
[protected]@ethiopianairlines.com,
[protected]@ethiopianairlines.com,
[protected]@ethiopianairlines.com,
[protected]@ethiopianairlines.com,
[protected]@ethiopianairlines.com

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