[Resolved]  Exide Matrix Car Battery — Worst and least bothered company & service centre/dealers

I had purchased a new exide "matrix" din-55 car battery on12/03/2011 from exide dealer m/s amsan auto in kedari nagar, wanowrie, pune, vide invoice no: 925. Just after a few months the battery started giving problems like complete drained battery after non use of car for even a week or so and car not starting at all. This was duly reported to the local dealer amsan auto, who would always claim that since we are not using the car and hence the battery is not being recharged. So he would take rs.50-75 and recharge the battery. We will tell him that we have this car for more than 10 years and we will maybe not even use the car for more than 15 days and it will start without any battery problems.

This is same problem was recurring every few months, but the dealer refused to accept that the battery had problems, i was told to have my wiring checked, which i did, but still the problem persisted. After about almost a year i almost forced the dealer to have my battery checked at company. They removed my battery and gave me same battery back after 4-5 days saying it had been tested and the battery is fine and that now there should be some problem with my car battery charger-alternator. I was forced by the dealer to have my alternator changed by opel official service center for rs.7070/- plus vat/taxes. But this problem still did not suffice.

Now again i took the battery to another local battery dealer (Not amsan) who also charged the battery for almost 3 times and told me that the battery has some problems and that i should contact the exide service center in pune, which i did through the dealer amsan auto on 01/4/2012 (1st april, 2013) vide dealer claim form no: 33433 and i also lodged direct e-mail complaint on exide company website: exidereachout.com

I was then given an sms confirmation on my mobile by exide company for my complaint registration no: [protected] on 1/4/2013 and again later on 09/4/2013 a confirmation that my warranty claim no: pun310885, sr.No: 2a 122393, has been validated and battery would be replaced within 5 days and i should collect the battery from dealer.

But till today the 22nd april, 2013 i have neither received any battery or even a phone call from the dealer or service center in pune. I have paid 3 personal visits to the dealer after 09/4/2013 and also called pune service and talked to mr.Dilip about 4 times, but they all are saying that they "dont have din-55" battery type at this moment.

My biggest complaint is if a company like "exide" can keep my car grounded (Non usuable) now for almost 30 days and many more days before this final admission by them about faulty battery and also their severe inability to provide any service battery in the meantime, how about others. How can exide appoint such irresponsilbe dealers like amsan auto and also their sheer apathy of their own office in pune to provide any service battery in the meantime.

Pl be warned, even if it is companys' (Exide) fault your car or vehicle will not be moving for maybe a month or more with no sorry or remorse from the company.

Sanjay butaney
Pune.
[protected]@gmail.com