[Resolved]  Expedia — Refund

Hello there,

I am writing to tell you about an extremely negative experience that I have had with Expedia.co.in, on a trip I had booked from Mumbai to Cape Town. (Itinerary number: [protected])

Despite my making my travel booking in May 2012 for a trip in July 2012, my tickets were canceled on the _*DAY OF MY DEPARTURE*_, less than 10 hours before I was due to check in at Mumbai International Airport. Not only was I told that my flight was canceled, I was also informed that Expedia could not book me on a new flight on the same rate that I had paid in May - despite this cancellation being no fault of mine. _*My expense for this trip tripled from an initial cost of INR 51,000, to an additional INR 1,00,000 for a new ticket.*_

Since July, neither has my refund from Expedia come in for the canceled ticket (as I have been told - please see email chain below) ; nor have I been able to elicit any repose from the Customer Care team about refunding me for the extra INR 50,000 that I had to spend on a new, last minute ticket.

_*ALL I ASK FOR IS THE REFUND OF INR 1,00,000*_ - to cover the cost of my initial booking, and the extra charge on the new ticket. I would be happy to provide all receipts and relevant bank information.

I look forward to a reply,
Nandita Dinesh

On 8/2/2012 2:47 PM, [protected]@support.expedia.co.in wrote:
> Dear Nandita,
>
> Thank you for contacting Expedia.co.in regarding refund.
>
> Please be informed that I have received the statement sent by you.
>
> As I have forwarded this case to the concerned department, kindly wait for 7-10 working days for the refund to get processed.
>
> I appreciate your patience in this matter.
>
> Kind Regards,
> Naman Gupta
> Expedia.co.in
>
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent:[protected]:15:04
> To: "[protected]@support.expedia.co.in" <[protected]@support.expedia.co.in>
> Subject: PLEASE RESPOND: REFUNDS FOR ITINERARY NUMBER [protected] [ID :[protected]]
>
> Dear Naman,
>
> Please find attached my bank statement from 1 July - 1 August 2012. As
> you will see, only one of the refunds for Rs 51,062 has been processed.
> The second refund has not.
>
> I hope this will be resolved quickly.
>
> Nandita
>
> On 8/1/2012 8:58 AM, [protected]@support.expedia.co.in wrote:
>> Dear Nandita,
>>
>> Thank you for contacting Expedia.co.in regarding refund.
>>
>> Please be informed that the refund has been processed on 12th July.
>>
>> If the amount is still not refunded, then kindly send us the bank statement in PDF format so that we can forward it to the concerned department for further investigation.
>>
>> I appreciate your understanding in this matter.
>>
>> Kind Regards,
>> Naman Gupta
>> Expedia.co.in
>>
>>
>>
>>
>> -----Original Message-----
>> From: [protected]@gmail.com
>> Sent:[protected]:48:50
>> To: "[protected]@support.expedia.co.in"<[protected]@support.expedia.co.in>
>> Subject: PLEASE RESPOND: REFUNDS FOR ITINERARY NUMBER [protected]
>>
>> I sent the email below a week ago and have not received a response.
>> Please respond at your earliest.
>>
>> Nandita
>>
>> On 7/24/2012 6:06 PM, Nandita Dinesh wrote:
>>> Hello there,
>>>
>>> I would like to follow up on refunds made toward DOUGLAS ARNWINE and
>>> NANDITA DINESH - both o[censored]s had an initial itinerary number
>>> [protected]. As the notes on our reservation should reflect, both our
>>> tickets were to be refunded to us and the total amount for the refund
>>> is Rs 1,02,124. However as you will see in the attached bank
>>> statement, we have only received Rs 51,062.
>>>
>>> Kindly refund the remaining Rs 51,062 to the same bank account (info
>>> below).
>>>
>>> Debit card holder's name: Nandita Dinesh
>>> Account number:
>>> Bank's name:
>>> Bank's address:
>>> IFSC code:
>>> Swift code:
>>>
>>> Could you please update us about the status of our refunds asap?
>>>
>>> Thank you,
>>> Nandita and Douglas
>>>
>> .