[Resolved] Ezone Online Shopping — Amount taken but product not despatched | |||
Dear sir, I have placed an order on dated 17.08.2011 for Acer e210 smartphone,also paid the amount vis cheque, they deposited my HDFC bank Cheque in their account. after 10 to 15 days my product is not delivered from thir end. so i tried to called to the mentioned customer care for knowing the status of the same, but the customer care executive misguiding me, and one of the person abused me on saturdey. i m very frusted by their behaviour, now i dont want products, i want my money back. my Order No is [protected] Order Dated 17.08.2011 Name : Nilesh Dhole Product : Acer e 210 Smartphone Black Amount Paid : 8750.00 (HDFC Bank Cheque) pls kindly help me in getting my money back. Regards Nilesh Dhole [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 92 2332 2999
8th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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This is with reference to your order number [protected] for "Acer E210 Black GSM Handset Black".
I am extremely sorry for the inconvenience caused to you regarding the above mentioned order.
let me assure you that we always strive to help our customer as there satisfaction is our primary objective.
As discussed, let me confirm that the ordered product is getting dispatched from our warehouse via Bluedart courier airway bill number : [protected]. You may track the shipment after 24 hours on :
www.bluedart.com. I am also personally tracking your shipment will its final delivery and will also keep you posted regarding the status of the same.
Let me assure you that our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated in future.
Best Regards,
Aditya Pathak