[Resolved]  Fab India — Service denied

Address:

Ernakulam, Kerala

Wanted to pen down a very unfortunate incident that happened today at one of the FabIndia outlets in Cochin.Happened to visit the Fab India store last week to pick up some kurtas. Of the lot I picked up; one was a piece with some discount on it .. upon enquiry.. i was informed that the discount was set for the pattern and there was no damage..

I had not tried them on and since I only wear your brand (size medium),, I was almost sure it would fit me.. However, I specifically asked the boy there that if I had a concern with any of the ones I picked up..he informed me I could bring it back within a month. Well the discounted piece in spite of being labeled as “Medium” was actually a little tight . (All the other Mediums fit me perfect & never had an issue till date). - a wrong sized item sold.. & further service denied.I approached your Store @ Oberon Mall, Cochin today & informed the Manager (male) about it and he just said: it can’t be exchanged.. when i asked him y .he said its discounted.. .. Well bosss.. I had specifically asked this at the time of purchase and was informed to bring it within a month for which he replied.. no way..can’t be done..
So whoever is reading this mail.. let me tell you.. been a regular loyal customer to your stores at Cochin, TVM & Dubai and let me say this experience has really let me down.. I even told that guy that ive visited his store a million times and bought stuff worth a fortune and can’t you at least give me a proper service or at least standby a statement that was made by your own store exec..


I vouch never to visit Fabndia ever again and let me ask you..was this my reward for being brand loyal.. ??? its been a truly disheartening experience,, and all this pain for something that costs Rs. 500/-.. which are peanuts when compared to the revenue I gave you guys. Well this “discounted” piece would lie in my wardrobe definitely as a useless piece.. but would carry a painful experience behind it.. something worth sharing with family & friends.

Complaint mails already sent to theFabIndia team.. which they never bothered to respons..

kindly assist.

Jeny +91 [protected]