[Resolved] Fashion And You — missing products

[Resolved] Fashion And You — missing products

B BAMBI84 from Kanpur, Uttar Pradesh

i had placed an order with fashionandyou.com.it was loungewear from style&co.( velvet tracksuit both top and bottom as shown by f&y on their website) i received my order but when i finally opened my package i only found the lower half of the tracksuit.the top part was missing.i mailed them..many a times..i did get a call from their customer care that they will look into the matter and get back..but no one got back..i have written countless mails..and tried asking them about my missing products(order no. 47784)..i even..requested for a refund..but all in vain..till date i havn't received any feedback regarding my order..except for that one phone call which was on the 10th or 11th of september...atleast they should have the courtesy of addressing complaints..if you write something on the facebook wall..they either delete the post or block the user. iam very dissapointed..with fashionandyou. no one replies back to the grievances..all you get is automated mails..giving you some ticket number..no one ever picks up their customer care number..either f&y kind of sucks Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

fashionandyou

from New Delhi, Delhi

We aplogize for the inconvenience caused. We have arranged a return pick-up for your order, we would be refunding your entire amount paid by you for your order 47784.

BAMBI84

from Kanpur, Uttar Pradesh

finally atleast my problem got acknowledged by fahion and you.

fashionandyou

from New Delhi, Delhi

It's our pleasure to have a customer like you, we would make sure that in your future orders there's no issues.
Happy shopping with us.
- Team Fahsion and You

shib4u

from Mumbai, Maharashtra

I had ordered a "STYLE AND HOME - 5 PCS COOKWARE SET" (order no. 112804) from fashionandyou.com, they sent me a damaged item. I asked for a return of the full amount which has not been addressed for over a month now. All i get is an automated response with a ticket number LTK[protected]X. Terrible support, terrible service. I'd request all of you to stay away from dealing with this website.

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Shib4u,

Apologies for the inconvenience. We have pushed a store credit of Rs. 1011/- in your fashionandyou account. We hope you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionandYou Support

aashu bharswaj

from Rania, Haryana

FashionAndYou — PRODUCT MISSING

i palced an order(533778), in this order i placed 8 tshirts, i got one tshirt at 6 july n other got on 19 july with 7 tshirs invoice n i got 6 tshirts in box then i called the company, , , they said we will solw this prob in 3 days or 72 hours.but tody problum as its, pls help me in this case

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Aashu,

Apologies for the inconvenience caused. Regarding your order no. 533778, we have pushed the store credit for the undelivered t-shirts in your fashionandyou account. We hope you will give us another chance to serve you better in the future.

Thanks and Regards,
FashionandYou Support.