[Resolved]  Fashion And You — Taken full money, didn't deliver the items and now not refunding the money back

Hi,

I want to file a complaint against 'Fashion and You' online shopping website. I placed an online order for 11 different items on Jan-26-2011. It was cash on delivery of Rs. 5038.00. On 11th Feb-2011 I got several calls from Bluedart courier company that they have my order of COD Rs. 5038.00 and they will deliver it in the afternoon and they asked me to keep Rs. 5038.00 ready. When Bluedart delivered the package it was the very big box wrapped up with huge packing. I gave them Rs. 5038.00 on 11-Feb-2011 and the delivery boys left after taking the money from me. When I opened the box there was only 4 small items worth Rs. 44 in the box. 'Fashion and You' company didn't dispatch other 7 big items and took the whole amount from me. Now its more a month chasing with Fashion and you and Bluedart but nobody is refunding my money.
Bluedart is saying that they were asked to collect Rs. 5038.00 from me and have given the money to 'Fashion and You' and 'Fashion and You' is keep telling me that they will issue the refund cheque within 72 hours and its more than a month I haven't received the cheque. I just called 'Fashion and You' and this is my atleast 10-12 times I have called them and still they haven't issued the cheque. They keep passing phone from one customer exe. Akansha to Amit to Tarun to Jagat to Shalini but they are taking no action.

This has grown into a deep frustration about 'Fashion and You' company and I am really pissed off with their attitude. They are only interested in taking your money. They have no database, no record no processes and still they are doing business and ripping off people like me.
If they didn't have the rest of 7 items they could have called me and I might have cancelled the whole order. However they never called and never informed me that they have only dispatched only 4 items worth of Rs. 44 and taken money for the full items.

Please do something about this company 'Fashion and You' and my order.

Thanks!
Neha