[Resolved]  Fashion And You.com — product delivered is used

I am really confused here by your complaint. How can you have paid Rs. 14780/- if you did not order the product? If you say you have made a payment, then you must have ordered the product. No one will be able to help you unless you provide specific details like your consumer ID or the order number of the product that you have received.

Fashion And You.com — non delivery of the order

I have stuff through online portal , and they promised to deliver it within 3-4 weeks . Months have passed by and havent heard from them . They dont reply to emails and there call centre guys just keep on telling stories . . everytime I call them they say stuffs gonna be delivered in 72 hrs. They neither cancel it nor dispatch it . .

Dear Gaurav,

Please help us with your order number so that we can resolve your concern.

Thanks!
Team Fashion and You

Fashion And You.com — Non delivery of products ordered and paid for

My name is Aruna. I have shopped on the website fashionandyou.com. The maximum timescale for the delivery of products as specified on their website is 3-4 weeks.

I have placed 18 orders (61 items) till date, and only 4 of these orders (10 items) have been dispatched/delivered. I have 14 orders (51 items) that are pending. 6 of these orders are now way past the 4 week delivery promise. I have called the “customer service” centre atleast 10 to 12 times since 11th April, only to be told that my orders will be dispatched in 24 to 72 hours time. Many such 24 hours have come and gone since. I was promised a call back on 18th April, that I never received. I was told the a supervisor from there will call me on 20th April, but that call never came as well. I was put on hold for 29 mins because I asked to speak with the supervisor/manager. I disconnected the call because this is an STD call and the rep that put me on hold never returned even after 29 mins. I really don’t know what to do or who to seek help from. They promise to investigate and call back, but never do. And these several STD calls that I am having to make are not helping me either. I have had an absolute ‘nightmare’ of a service (or the lack of that) from the customer service dept to say the least. I am in desperate need of some help from some one that knows what is going on with my orders. I am writing to you not knowing where else to look for help. My orders are worth over 50k.

Some of my order numbers are:
289652
291227
295952
303593
311289
310837


Thank you in advance.

Dear Annapoorna,

Apologies for the inconvenience caused. Please find below the status of your orders mentioned in the complaint.

Order no. 289652 was cancelled due to unavailability of product and the amount was refunded on 4th May and we are sorry voucher was pushed on 24th June.

Order no. 291227 was cancelled due to unavailability of product and amount of Rs.4080/- refunded on 06 May, also we are sorry voucher was pushed in your FnY account.

Order no. 295952 was dispatched on 24th April.

Order no. 303593 was cancelled due to unavailability of product and Rs. 3178/- was refunded on 25 May, also we are sorry voucher was pushed

Order no. 311289 was dispatched on 11th May

Order no. 310837 was dispatched on 22nd April

Thanks and Regards,
FashionandYou Support