Fashion And You — Delayed delivery

singh.meenakshi21

Address:

Delhi

Dear Sir,

I am facing a lot of problems with the services of Fashion and You. I placed an order 458088 on 25th May and as per the company policy the delivery needs to be done in 3 to 4 weeks from the time of placing order. It is 30th of June today and I haven't recieved any intimation from their side on the delivery schedule. this has happened with me earlier too where my ordered products have been delayed for more than 2 months without any notification from the company.
When I call up to lodge a complaint, the customer service people are very unhelpful and become rude to me as if they are not at all answerable for the delay.

Also, regarding my order no. 531954, these people have gone ahead and confirmed my order without getting any confirmation from my side. Hope to get serious help from you against these fradulent behaviour from teh company's side where they are taking the consumer for granted.

Regards

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Comments

Sanjib Kumar Sahoo

from Delhi, Delhi

Apparel — Delay of delivery

There was a courier for Bhubaneswar vide consinement no:[protected] despatched from noida since 18.12.08, but after
4days the courier isn't delivered .
Kindly take needful & soon action for this urgent delivery.
Regards
Sanjib
[protected]

pratikmody

from Pune, Maharashtra

Fashion and You — Delay in Delivery

I had ordered 3 pairs of shoes from Fashion and You on 20th February,2011. My order number was 249968. I made the payment through credit card. The website promises delivery within 3-4 weeks of placing the order. It is clearly not the case here. They claim that they had some issues with the brand and thus could not deliver on time. However, this problem was not communicated to me. I made innumerable phone calls to the helpline number but the only response i got was that i would receive a call from them with updates in 24 hours. They still haven't called. It has been the worst experience of online shopping. They're frauds.

fashionandyou

from New Delhi, Delhi

@Pratik Modi: We apologize for the inconvenience caused. Our customer care representative will contact you in next 3-4 hours.
For your future query, please write to [protected]@fashionandyou.com or contact us on our customer care no.[protected].

Thanks!
Team Fashion and You

pratikmody

from Pune, Maharashtra

They do get back to the customer but only to inform that they're working towards the problem. They are still unable to give a confirmation as to when the goods will be delivered. So no point in them calling me up since they cant give a proper answer.