[Resolved] Fashion And You — receiving fake products | |||
I don't know about the other products but never order watches from Fashion and You. I burned a hole in my pocket and paid them the money for a fake LAFUMA watch. I receive the watch and on further inspection I find that the chronograph does not work. Its pasted on the dial and it looks like I've purchased it from china market. When I mail them with my grievance, I'm being called by some other name. Their customer service just SUCKS. Even after writing my name below the complaint these guys called me by some other name. The mail replied by F&Y does not answer any of my question and they want me to enjoy shopping with them. When I call them they tell that watch does not have these features and that female whom I was speaking to was rushing to end the conversation. I feel cheated, don't we have a law wherein we can return products purchased via online within some selected period. If anyone knows anything about it please let me know on jesty.[protected]@itimes.com I don't want some one else to be cheated like me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Jesty,
This is to inform you, we have initiated the return of your order number 1448105. Refund will be processed after validating the return. Please note that we should receive the return package within 10 days o[censored]s sending the authorizing email. Your return issue will be closed within 10 days of our receiving of the return package from you. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For any further queries you can get in touch with us via email ([protected]@fashionandyou.com) or you can also get in touch with our Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks!
Team Fashion and You
Support No |[protected]
Website: Fashion and You
Email: [protected]@fashionandyou.com
This is to inform you, we have initiated the return of your order number 1448105. Refund will be processed after validating the return. Please note that we should receive the return package within 10 days o[censored]s sending the authorizing email. Your return issue will be closed within 10 days of our receiving of the return package from you. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For any further queries you can get in touch with us via email ([protected]@fashionandyou.com) or you can also get in touch with our Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks!
Team Fashion and You
Support No |[protected]
Website: Fashion and You
Email: [protected]@fashionandyou.com
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+91 124 412 5000
+91 124 490 9400
Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
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Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint we were unable to identify the issue. Please help us with the order number on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible.
Thanks!
Team Fashion and You
Support No |[protected]
Website: Fashion and You
Email: [protected]@fashionandyou.com