Fashion And You — My refund hasn't been returned since last two months

navne35

from New Delhi, Delhi

Address:

Chandigarh

I had ordered a tunic(women's clothing) on 25.2.2012 order number -1514120. I cancelled the order before 24 hours only to be told by their representative that the item was dispatched. This item was worth Rs 999 which i paid with my store credit.I have given innumerable calls to these guys with no action being taken. My money is lying with them since the last 2 months and i haven't got a refund. I'm wondering what is happening.Its the 27th April today and 2 months n 2 days later,i still haven't got a reply or my money.

The worst customer service and an online fraud.
Regards.
Navneet

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Comments

kathuriart

from Mumbai, Maharashtra

I am facing similar issues and I'm tired of the endless correspondence with the customer support team. I've asked for my refund and if they refuse to give it, I'll be approaching the consumer court to claim not only my refund but compensation against mental harrassment too and I have enough of screenshot images to prove my case!

Navneet, please let me know if you finally received your refund or not?

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Kathuriart,

Please provide us with the order number of the mentioned order so we can check with the concerned department.

In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Warm regards,

Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com