Fashion And You — Alluring yet Fake site

samanthad

from Mumbai, Maharashtra

Address:

Mysore, Karnataka

The products shown online are not necesarily available, and the most common excuse is "out of stock" or "failed the quality test". and then a part of the store credits will be returned. Instead of returning a few ruppes like Rs 66 and Rs 77, why cant it be adjusted with the current order? After this experience, I dont wish to shop here anymore, so what good will the return of store credits do me? All that the support team ramble on the phone is, "i am exteremely sorry maam" or "i apologize". No solution is provided. If asked to transfer the call to a superior or manager, the call is transfered to a fellow collegue who in turn says the same thing. Moreover, when the reason for cancellation of an order is from their side, i get a mail saying "As per your request, we have cancelled the following products of your Order No.620880". Why isnt there any transparency in the process?

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Comments

samanthad

from Mumbai, Maharashtra

Moreover, today they sent the remaining two products. But very conviniently forgot to change the bill. The bill includes the cancelled product as well. Basically i end up with nothing. Why hasnt the bill been adjusted to atleast include the products that are available?

Support_CFC

from Pune, Maharashtra

This is not the first instance of FnY being unprofessional. This has happened with me also.

Support_CFC

from Pune, Maharashtra

The people at FnY are big cheats! I had ordered for 3 kurtis last month... I received no communication from them whatsoever... Repeated calls to the helpline were to no avail... I always got a standard reply that it has been dispatched and will be reaching me in a few days... Yesterday i get a mail saying that the items are out of stock and hence they are cancelling my order! Very disappointing experience... I would recommend people to stay away from this site.

Disappointed_Customer

from Bengaluru, Karnataka

I agree completely... I had a similar experience last month... After waiting for more than a month, i received my order. On opening the package, to my horror, the colour of the T-shirt was red instead of pink! I have been frantically trying to get a refund ever since. However, i have been going around in circles talking to customer executive after another... No one has a clue as to what should be done!

dhawan17

from Pune, Maharashtra

My friend had similar experience. They should be taught a lesson.

samanthad

from Mumbai, Maharashtra

Yes, they have be be taught a lesson. Firstly, we have to create awareness among Fashion and You Shoppers to stay away from this site as it cannot be trusted. And secondly, is there a way wherein we can complaint about this so that action be taken against them? Either they stop duping people or they should shut shop!!!