[Resolved]  Fashion And You — no refund on wrong product

Address:

Mumbai City, Maharashtra

Hello,

I had ordered 2 dresses from online shopping fashionandyou.com. After ordering i received my product which was containing one dress correctly as i had orederd but in other dress fashion and you had sent sidecut top instead of tube dress on 7th Nov. I immediately called courier boy and asked if he can take product back but he said i will have to make official complaint.

So i immediately talked with fashion and you customer care and told them about incorrect order they had sent. The man on phone apologized and sent me shipping label to return my order. Fashionand you has reurn pick up policy so i asked them to send me return pick up. But the man said we dont have pick up available till 15th nov. Due to fashion and yous policy of sneding return within 10 days and as i was not available on 15th i decided to send courier on my own. And i sent courier immediately on 7th nov,2012. I informed the customer care about the same.

Even after my phone calls and mails fashionand you sent pickup on 20th nov. I cleared to courier boy that i have already sent my return through other courier.

After that i started sending them mails to ask about my refund but got no response. Hence i called them on 22nd nov, that time their representative checked status of my courier on website of courier company and told me that status was delivered and i will receive reply regarding my refund in 48 hrs. but i got no reply.

After waiting i sent 2-3 reminder mails but no reply was received. Hence i called once again, the man said your complaint has been raised to 2nd level and there are total 3 levels. You will get reply in 24 hours. As for npw i am still waiting for their reply.

Pl. never trust fashionand you Its better to go out malls and shop by yourself.