Fashion And You — not refunding the money

Address:

Bangalore, Karnataka

Hi

i did a online purchase from fashionandyou.com and paid with credit card RS 7500. The details of purchase for order no 2355556 as follows

2355556 07/09/2012 Carlton London Ballet Shoes 1 499.00
2355556 07/09/2012 Resham Work Lehenga 1 6,999.00

The lehanga they sent was completely damaged ans the shoe was bigger in size.
After complaining they agreed to refund me for lehanga and a credit money for shoes. I agreed and courier them back the items with their company courier service pickup on 9th october

Now i am calling customer care repeatedly but they say they have not received my goods still so can refund my money. I am worried as its a lot of money and with fashionandyou's bad reputation on refunds will i ever get the refund. Attaching some photos of damage lehanga sent to me.

I recommend no one should ever buy from this site.products are not what the look in the pictures. all cheap quality damage products are sold here.thats why they give it in discount as in retail shops such things will not be sold in discounts also...

if needed i can put the communication mails with fashionand you also.