[Resolved] Fashion And You — Poor Customer Handling and bad quality of products

payalch

Address:

South Delhi, Delhi

This is about an extremely poor experience with the online shopping company "Fashion and you.com" I ordered two products form their website and both of them were far from how they were described on their website. The colour and fabric are not even close to how they have shown online.

Morever, when I called them to get a resolution and request for the goods to be taken back, they harassed me by asking unnecessary questions like describe the quality of fabric, describe the difference of color etc. They literally hasraased me mentaaly and said there is no way they can refund the money unless I e-mail the pictures to them I kept requesting for an alternative as I do not have the means and resources for e-mailing the pictures but they remained indiffrent to my concern. It's a mental torture to have to deal with a company like them.

Kindly help me get my money back.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

almalvarun

from Delhi, Delhi

Fashion and You — No Refund - Poor customer service

I had ordered a product on the 3rd March (Order#270373). The product was not delivered and after waiting for a month from the purchase date I called the customer service. There the agent told me that they will look into it and get back to me in 2-3 days. After waiting for about a week I called again as there was no callback made by the company. Then the same promise of callback was done which was again not fulfilled. After few days I called again and had a word with a supervisor named Dipika who said they cannot deliver the products and can refund me the money. I had made a part payment by shopping voucher and my credit card. I was told refund of money would be done to the same card and the refer a frd voucher of Rs 1000 would also be given back to my account. I was not happy with the way this was being dealt with so Dipika offered me a Rs 250 we're sorry voucher. I asked her that as compensation I would want both the vouchers shouldn't have any minimum purchase value attached to it. She agreed and said Rs 1250 worth shopping credits would be given into my account with no purchase limit within 3-4 days. I agreed and the order was cancelled. After waiting for another week I didn't receive the shopping credits in my account. I called again and had a word with another supervisor Sheeba who promised that Dipika would give me a callback. As usual no callback was done so I had to callback again and had a long conversation with supervisor Dev. He said that as per the company policy they cannot issue a no minimum limit shopping credits can be given to customers and promise made by Dipika was wrong. I was very angry listening to this. He said that refund of credit as promised was not possible. He told me he will talk to his seniors and get this sorted. Next day Dipika called and said it would not be possible. I again showed my disappointment and she said she would get back to me after consulting her supervisor. Till date I haven't heard from her and it's been 10 days now since I last had a word with her.

It's been about 50 days since I ordered a product and it hasn't been sorted yet. I have spent so much of my time trying to get this sorted. I am now sick and tired of making calls to there useless call centre. I even wrote to the CEO Pearl Uppal and there hasn't been any response from her as well.

I would want you to please get this sorted for me as soon as possible.

pujisharma

from Mumbai, Maharashtra

I'm also having a bad experience with Fashion and You. Had placed my orders in Nov 2010 (for a perfume) and unfortunately paid by my debit card! They never sent me the perfume for months and after several calls and arguments, THEY cancelled this order because they did not have the perfume!!! Its been 9 months now and I'm still waiting for them to refund the amount to me... and this has happened with TWO of my orders... so its not a one off case!
The customer service associate says only one thing to me each time I call - "We're sorry for the inconvenience caused; we have forwarded your request to the refund department" !!! Don't know what to do ... its so upsetting!

payalch

I spoke to rep called Ritu who has no sense of customer service and literally tortured me before passing on the phone to her supervisor Nitin Sharma who was no less and kept harassing me by rudely continuing to tell me that I have to have to send the pictures to get a refund. Ashish Sharma who claimed to be the manager was of no help either. My order number is 1797782 . Please help me

binod_26

from Gurgaon, Haryana

Plz provide us your contact number...

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Payal,
This is to inform you, return has been initiated against order number 1797782 .
As discussed refund will be processed after validating the return. Your return issue will be closed within 10 days of our receiving of the return package from you. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.

We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service in future.
In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Warm regards,
Team fashionandyou.com