Fast Track - 3025smo2 — not working properly

Address:

Thane, Maharashtra

Sir/Mam,
i have purchased a Fast track 3025SM02 watch on 7th Oct 2010 from your Fast tract showroom in Thane - Naupada road. After a month the watch started going slow so i gave it for servicing on 16th Nov 2010, after almost one month i got the watch back but again the watch continued having same problem from 15th feb 2011 so i went back to your showroom on 18th Feb but they did not take the watch for servicing claiming that its better i gve it for servicing to the Titan showroom near Malhar Talkies in Thane. I did the same and the watch was given for servicing on 9th March 2011. now that i got the watch on 6th May 2011 again the watch is having same problem. please either give your customers proper service or at least refund me the amount. it was a gift some my end to someone but due to the problem in watch my Loyalty on Fast track appears to be lost. Anyways Damage to my image is already done. complaining here is my last hope

Least i can expect is if you can Please change the piece.
Waiting for a quick responce and a solution

Regards,
Riddhi Thakkar