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[Resolved]  Fast Track Call Taxi — Poor service

This is regarding the harassment that I faced with fast track service in Bangalore. I

booked a cab on 08-10-10 for 8 pm, from Koramangala Forum Mall to R T Nagar. And when after not getting any call or SMS even after 10 min, I called to the call center, the lady said that ' Driver will be calling you'. After another 15 min. I called and one lady said :' I do not have any idea Madam, u perhaps talked to some other lady, well Driver will be calling you within 5 min'. Then after that on 10 minutes interval I kept calling and they replied in the same way. And at 9.30 pm when I called the call center man was saying 'Shortage of vehicle Madam, wait for another 45 min", in a very casual way. And that cab did not reached at the place to pick.

The fast track call center people are really irresponsible and i bound to change my plan to book fast track for office pick and drop. Really poor service they are providing.

Please try to be responsible like Meru or other cabs. I am writing this just to make people alert from fraud service providers specially after evening.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  8 CommentsShareTweet


Same happend to me, better not to take such small small cab service as they are really irresponsible.
Book Fast Track cab i[censored] don't want to reach your destination in Bangalore!!!

We suffered an extremely bitter experience with them yesterday. To board a train at 8:20 pm, I had booked a fastrack cab 24 hours in advance and it was scheduled to pick us up at 6pm from our home. At around 4pm, I called them to enquire about the driver details and their response was that they send the details 45 minutes before the scheduled pickup time. At 5:20pm, when we did not recieve any sms, we again began calling fastrack customer care (#[protected]) which became unreacable for the next 20-25 mins. With very little time to spare, we continuously kept calling them from all the mobiles in our home. At 5:55, when we were finally able to speak to them, they said that their servers were down and that they would schedule a cab now !! With only 5 minutes to 6pm, we were extremely worried. We got the driver details sms at 6:05 pm. When we called up the driver, he said that he needs atleast 35 minutes to reach at our place. The driver was extremely foolish and was not dislosing his current location and kept on repeating tht he would need 5 more minutes every time we called him.At 6:45pm, we finally gave up hope and requested one of our friend to drop us at the station. But unfortunately, it was too late ! We reached the station at 8:25pm and we missed the train.

I fail to understand why ..

1) Although the cab was booked 24 hrs in advance, a cab could not be scheduled for our pickup ?
2) Mr Javeed, so called customer care senior executive, with whom we interacted(apart from many others), failed to handle the situation although we had started reminding them about our pickup by 4pm ?
3) Fastrack Customer care can be so discourteous that they would just abruptly hangup or put the phone mute every time I enquired about the cab status.
4) The cab cab that was finally scheduled did not have the correct address that I had provided. (At 7pm, he was some 10 kms from my home, going in the opposite direction, God knows why !!)

My booking number was CM101948 and my complaint number is 50(lodged with fastrack on 8th Nov, 2012)

I am considering moving to consumer court in this regard as I faced a lot of mental harrassment and huge loss of money as I had to book current flight tickets.
Don't book Fast Track Call Taxi at any cost !!!

I booked a Fast Track Call Taxi for a drop to the Caramelaram railway station. The schedule pick up time was 8:45PM from Munnekolal. At around 8:22PM I got a call from the driver asking me how to reach my home. Fine... He said that he was around 10 kms far from my home. I was literally shocked. I believed that he would reach my place somehow by 8:45PM. That was the mistake I did. From 8:45PM I started calling him every 5 minutes. The driver was extremely clever and didn't disclose his current location and kept on repeating that he would need 5 more minutes to reach my house. At last he reached my house at 9:15PM. We then rushed into the car and reached the station by 10PM which was extremely late. After that he charged for 22kms. The actual distance travelled was only 15kms. At that instant I felt that I made a wrong decision in booking Fast Track Call Taxi for my need. Don't book Fast Track at any cost !!!

My booking number was PM307654.

I would not recommend anyone to use Fast Track Call Taxi at any cost. Better take an auto instead if you intend to reach on time.
Hi All please don't book this service at all I booked today cab for bannerghata zoo from my place to zoo is 25 kms and take hardly 45mins to reach this driver he tols me the road is jam becoz of jaylalitha and took me to hsr then silk board then I insist him to take from bannerghata road itself he said it will be full jam again so he took me to Electronic city flyover then jigani ankela road etc etc trust me with 2 kids I was like what this man is doing but was quiet becoz I was single lady travelling with 2 kids I was surprised to hear that I have to pay 850 rupees when i ask him y he started arguing so I just paid him really very big lootera the at actual cost is Rs.400 from my place to zoo really ridiculous
Very worst service and irresponsible answer from call Centre, Yesterday I was booked cab well in advance around 5PM from Banaswadi Railway station to Ramamurthy Nagar and my pickup time is 10.15PM and also I got a confirmation message “Booking No.PM1199120 is Confirmed” and prior half an hour to my pick time I couldn’t receive any cab details SMS, I called them and they confirmed cab will be ready at my pick up time at pick up point. I reached Railway station with my family and no cabs arranged by fasttrack, and I made a lot of calls to them and got a reply that vehicle short need to wait 15 min, 5 min, and 30 min like that keep on going and they are not arranging cabs.
After booking confirmed why they are not arranging the cab in the scheduled pickup point.
I had a very worst experience in Fasttrack and don’t chose this company services especially when you are with family and your pickup time in the night.
To whomsoever it may concern,

I am writing as a concerned customer who used to be a loyal client of your cab services (both Chennai and Bangalore) however the treatment I received at the hands of your driver today as well as the call center agents whom I called to address the issue is appalling.

I booked a cab for the 4 hour package from Bangalore (Jeevan Bima Nagar is my address) and the cab driver seemed very unpleasant from the beginning. I took up the 4 hours package since I had a couple of properties to look at however your driver wanted exact locations and refused to park within the apartment complex as well. Since we were only looking at places, we dint have a set destination in mind. The driver threatened to drop us off in the middle of the road and used many slangs in the local language (Kannada). It is noteworthy to mention that I am not a Kannadiga and hence your driver thought he could say anything and get away. Since he wasn't give him exact a dresses, finally we asked him to drop us back from our original pick up location and he dropped us by 1.30 PM. Thus, my 4 hour package got reduced by 2 hours completely.

Next thing, once I reached back home, your driver demanded Rs. 600 as the fare (the calculation wise it comes up to Rs. 480 since it was only for 2 hours and it came to 30 kms). We refused to pay him that but he kept making faces and grunting at us so we gave him Rs. 500 still. He was not happy at all but nevertheless left. When I said I would complain about him, he said "Karo complain, parwa nahi". Those words exactly.

Now, comes the 3rd horrible part. I called up your customer service number in Bangalore and told them of this concern and what happened. None of them were willing to listen. They doubted my claim and they said that they should not be saying sorry since it was the driver's fault and not theirs. They hung up on me and when I said they have shown pathetic customer service, the agent said "thank you and hung up" on me again.

Now, you please tell me what is this? I do not know if you will even read my mail or it will go to your trash but let me tell you something. Using abuse at the customer or anyone is not okay. Threatening the customer is not okay. And not willing to apologize for your mistake and charging extra is also not okay. I don'[t know if you will take action or not about this but let me tell you, you operate in a very competitive market. This attitude of your has ensured that neither me nor anyone I know will ever use your services again. It's up to you if you will take any action or not. But if you don't you are going to allow another mindless to have a job he doesn't deserve. If you value your customers at all, you may do something. I am giving you driver and all other details below:

Booking No: PM1207943
Driver no: +[protected]

Today evening (18.11.2015) 4 o clk i booked the cab and went kovilambakam to central railway station. I booked through the customer care number that time i ask the estimation cost they tell only 400rs... but when i reached central total cost is 720rs... its very high... i dont expect this from fastrack...
And when i enter into the cab i shocked because already meter running condition.. i dont know when the driver switch on that meter...
My booking id : 83051
T.S.V Devadason
9 Linden Place
Mapperly Park
Nottingham NG3 5RB

Dear Sirs,

My wife and I had a holiday at Chennai for about a month from 25th January 2016. During this period we used your Fast Track taxis extensively. Our local contacts were Mr AJD Koillpillai, 2 Perumal Street, Egmore and Mr. Herald Daniel, Plot 1622, J51, 16th Main Rd, 6th St, Annanagar.

Generally, these two people arranged taxis for us and it was usually Fast Track taxis.

During this month we would have spent almost close to Ten thousand rupees on taxis.

On Sunday, the 21st February, my wife and I travelled by one of your taxis from Plot 1622, J Block, Annanagar West to 2, Perumal Street, Egmore. I was sitting in the front seat and my wife was at the back. At the end of the journey the meter read Rs 203. My wife paid Rs 100 and by mistake I paid 100 US Dollars and 5 rupees instead of Rs 105.

About an hour after going into the house I noticed that I had parted with one hundred US dollar instead of Rs 100.

We told this to my niece who arranged the taxi. She has contacted a Fast track Executive and it appears that the taxi driver completely denies receiving a US 100 Dollar note. I am an accountant and I know the relationship between the taxi companies and their drivers.

I will be thankful if you can make further investigation as what I have written is the truth and nothing but the truth.

The driver's mobile number is:[protected]

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