Fast Track Call Taxi — Cancellation Without Notice

Address:Chennai, Tamil Nadu

Dear All,

I booked a cab to pick me from Shenoy Nagar and drop me at Purasiawalkkam on the 12/12/2010 at 10.00 AM with Fast Track call Taxi which is said to be the Number 1 call taxi in India. I requested them to come and pick me at 1.30 PM and the registered and gave me a booking number.

Till 1.45 i did not get any cab and when enquired about that the people are saying that Booking has been cancelled since it was a short distance.

If it is a short distance why should they register and give a booking number.

This is hoghly ridiculous and please do not book any cab with Fast Track.
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Fast track Call taxi - Worst and poor service

Order number 7032 - booking date 1.11.2011

I requested cab by 9.30 pm and called them twice since morning to confirm. Till 9.25 PM there is no call from anyone and I called them and they gave driver number. I called driver and he is not willing to come and I called the control room again and they said with in 5 mins we will arrange cab. But they called by 9.50 pm to inform that they are not able to arrange cab and I have to catch the bus by 10.30 pm.

after that I managed to catch the bus.

Today my wife booked the cab in the morning for 5.15 pm. Driver contacted to ask the route and she gave the route details but cab didnt reach on time. While checking she came to know that they redirected the driver to another route. She is pregnent and she waited for 3 hrs to get another cab from another call taxi.

This is the peak.

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