[Resolved] Fast Track Call Taxi — Never come on time not inform us | |||
Hi, Happened to book a Fast track last evening. Booked at 1.30pm & the cab was booked for 6.30pm. Called the driver at 6.30pm to check where he is. he said he had already informed the office that he can't come for the pick up. This was never told to me. Called the customer care about 10 times no proper reply, but they cut the calls. Reached home on my own at 7.30pm & the driver calls me, i jus disconnected. Next minute i get an sms" CAB CANCELLED AS CALL DISCONNECTED". Had the same issue couple of times. Guys, PLS DO NOT TRUST THESE GUYS. THEY ARE FRAUDS & NO QUALITY AT ALL. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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My booking number is 4801 dt.04.06.2012.
I booked taxi today at 7.40am to pick up a lady and a child coming from Coimbatore by intercity express at Perambur railway station at 1.30pm and to Ambattur O.T. by my son Mahesh Kumar, mobile#[protected].
At 1.00pm there is call from office that no taxi is available near Perambur and it will be available only at 2.30pm.
Since I am your regular customer I contacted your office from my mobile from my office at 1.20pm and I got the same answer and asked me to contact the customer care#[protected].
By this time the train arrived at perambur and poor lady and a kin were stranded at the station under the hot sun.
At 1.30pm I contacted your customer care and he was helpless and he can only pass on the complaint to his manager and I wanted to know the ph# of the manager but he refused provide number stating that he is not authorized to give the ph# to anybody. I asked him to give the same in writing through SMS to go to consumer court and there again he said he is not authorized to send SMS. I am wondering what the hell the customer care people are doing sitting throughout the day in the office.
I am really surprised and shocked to get such atrocious treatment from such a reputed and well organised organisation like Fast Track.
My Address is:
K.Subramanian
39, Bharathi Nagar,
Ambattur-600053
Mobile# [protected].
Email: [protected]@karmengroup.com
Your immediate response is very much appreciated.
I am indent to complain the same in the Consumer Court.
Thanks and Best Regards,
K.Subramanian (KS)
Vice President - Management Systems
Karmen International Pvt. Ltd.
Chennai, India.
TEL: +[protected]
FAX: +[protected]
E-mail: [protected]@karmengroup.com