Fast Track Watches — not satisfied with the store answer

Respected sir,
I am a loyal customer of fast track watches. i had bought a fast track watch to gift my brother at 20% discount from brand factory , kankaria ahmedabad. some how my brother didnt like the model and also it dosent suits him. so i went there for the replacement, they literally didnt listen any thing and told that they will not replace it.

I am highly dissatisfied with it as the watch became scrap for my brother now. I lost my faith from fast track wactches. I think you are only concentrating on selling not on customer satisfaction. yet i expect a positive reply from you.
my name: harshit shah
no: [protected]