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[Resolved]  Fastrack — wrist watch strap get torned

i had bought watch of military edition model no3006QL02..and its strap was torned up and that watch was in warrenty +guaranty...so please replace my strap because it was so costly ...ihad bought from ISHWAR DASS &SONS opp karan gate, G.T. road karnal 132001...thankyou
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  18 CommentsShareTweet

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My name is Sandesh am working as cm representative in Vodafone Store i live in shimoga (karnataka) & i have purchased a fastrack watch on nov in chennai but there is a fault in the watch but i got to know this problem now only the accuracy of watch is not correct there is little bit speed please exchange my watch immediatly with another watch or i ll complaint to consumer court please revert back immediatly to my mail id or my cell no [protected]
wrist watch strap get torn ed
i had bought watch of military edition model no9794NP01..and its strap was torn ed up and that watch was in warranty +guaranty...so please replace my strap because it was so costly ...i had bought from MODERN ELECTRONICS AND WATCH CO. SUBHASH ROAD, ALIGARH 202001...thank you
Dear sir,

I have purchased a watch no.fastrack 9794np01 orpat dt 28/10/2011 from your authorised dealer Modern electrical and watch co. subhash road Aligarh -202001.After one week my watch's step was broken automatically.Immediately i have contacted from your dealer for complaining.Having listining my problem he directly refused to change my watch and told that the said watch will have to be sent to the company for repairing.For this i was shocked very much and considered have to go to consumer forum for complaining against you and your dealer.



amit bhargava
5/71, masoodabad road
near gurudwara
aligarh-202001
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sir,
i have purchased a fastrack watch no.750pp03 on 01/01/2012 from autherised dealer SHOPPER'S STOP LMT-GARUDA MALL-BANGALORE..
my watch's strap is now damaged.i could not get the strap from anywhere.so sir plz send me the strap.

VIPIN V
my adress is

GRAMEEN HOUSE
MAMBALAM, PAYYANUR
KANNUR, KERALA, INDIA
PIN:670307
i had brought new fastrack jeans watch...the jean is fully shaded...i have bought jyst before the 2 months...so pls help me sir...
sir, i have purchased a fastrack watch no.750pp03, one year back from the online jabong website.my watch's strap is now damaged.i could not get the strap from anywhere.so sir plz tell me how can i get the strap.

B.SURENDRA KUMAR,
D.NO:72-2-44, SUBBARAOPET,
LALACHERUVU, RAJAHMUNDRY,
ANDHRA PRADESH,
PIN CODE:533106

email: balumuri.[protected]@gmail.com
mobile number:[protected]

Dear sir

I'm Kartik Patel from Ahmedabad.
I have Fastrack 1230SL03 analog watch for men (with spider web dial).
Its strap has been damaged. Where can I get it replaced? What would be the approximate cost?

Thanks

My e-mail id:
[protected]@yahoo.co.in
Dear sir,

My contact number: [protected]
E-mail id: [protected]@yahoo.co.in
Dear KUNAL SHAHI,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve
Dear sir

I'm Ajay Rai from Delhi.
I have Fastrack 3072SL03 Charnograph analog watch for men.
Its strap has been damaged. Where can I get it replaced? What would be the approximate cost? my contact details are [protected] mail Id ajayrai.[protected]@gmail.com

Thanks

Ajay Rai
I have purchased fastrack watch model no. is 3120sl01 .its strap was torned up and that watch was in warranty . Please replace my strap.
Sir,
My Name is Shyam, Iam from Visakhapatnam, Andhra Pradesh, India. i have purchased a fastrack watch no.750pp03, one year back from nearby Watch Store. My watch's strap is now damaged and broken. I could not get the strap from anywhere. So sir plz tell me how can i get the strap.

My Details,

G.Shyam,
S/o G.Punnaiah,
Door No. 24-112-7/1, Near Krishnaveni Water Supply,
Jagu Junction, Chinnagantyada,
Kanithi Road, Old Gajuwaka,
Visakhapatnam - 530026,
Andhra Pradesh, India.

Mobile No. +91-[protected]
E-Mail Id . [protected]@gmail.com

Thanking You,
Dear Shyam,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Danny,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,
Steve
Dear Shyam,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you; however you are not picking up the call. Request you to please provide available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,
Steve
Dear Danny,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve
sir, i have purchased a fastrack watch no.750pp03, one year back from the online jabong website.my watch's strap is now damaged.i could not get the strap from anywhere.so sir plz tell me how can i get the strap.
please contact for that i want to buy fast its very hard for find this watch starp so please tell for how can i solve this problem how can i get strap please call me
pratik kachhadiya
[protected]

Sir,
I have purchased fastrack 3084NSA watch.The strap is now get damaged.The number is[protected].My warranty period is not over. How can I get replaced.Contact no. [protected]. Address,
Dr Habeebulla MT
Brothers manzil, Alankode P.O, Malappuram, Kerala, India
Email id,
[protected]@gmail.com
Titan Company Customer Care's response, Oct 21, 2018
Dear Habeebulla,

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

Could you please share your phone number to reach you soon.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve

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