Fastrack — Fastrack New watch stop

Address:Maharashtra

I purchase faattrack watch on 19th march 2013. within 10 days its stop working.its in warranty therefore i given to titan showroom which is located in Borivali-West. after 12 days showroom manager called me that ur watch is repair. i take my watch from that showroom & i ask reason for stop manager told me that company not given reason therefor i don't know what the company did in this watch.within 7 days again watch stop. i given that watch again in to that showroom.Showroom manager told me that company will call u in 24hrs, i get call from company after 10 days.One lady from company told me that, company was change machine in that watch last time & this time, now watch is ok go to showroom n collect it.I told her lady that i don't accept that watch i want new watch.She told me that ok go that showroom n choose another watch.I go to that showroom on 5th august 2013 to collect the watch showroom executive told me that manager is not there n company not given any call n circular for my watch.showroom executive told with manager on phone n told me that we call u within 24 hrs.As on today i cannot get call from Showroom n Company.
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Dear Neha Dharmesh Kothari,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Neha Dharmesh Kothari,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

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