[Resolved] Fastrack — fastrack watch | |||
I bought fastrack watch from my home town Thalassery Kerala and its hardly a week i used that phone. When i complained about the problem he send the watch to the service center and it took 1 month to get back. When i got my watch back i was happy that my problem get resolved but it lasts only a day and again it get damaged.. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Hi, I bought a watch from fast rack store, shop # F 18A, First floor, Lulu shopping Mail, Edapally, Cochin 24. After about 7 months coating on the casing of the watch start fading and heavy irritation on the wrist happened. Handed over to the same shop for rectifying the defect a month back which is under warranty period.
Now when I enquire about the watch the shop keepers say it has been sent to company and still we are waiting a reply. No idea how long its going to take further. If this is how the warranty period runs in a reputed watch company then better not to have any warranty for anything.
Now when I enquire about the watch the shop keepers say it has been sent to company and still we are waiting a reply. No idea how long its going to take further. If this is how the warranty period runs in a reputed watch company then better not to have any warranty for anything.
Dear MK Nair,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear MK Nair,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
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Fastrack — Watch not working within one week
I have purchased a fastrack watch on 19 june 2011.The watch got complaint within one week.the model no is 655SL52