[Resolved] Fastrack — Warranty | |||
Dera Sir, I have perched a fastrack watch 26/07/2008 from kolkata bidhan-nagar road 'world of titan' showroom. they gave me 2 year warranty normally for all problem, and offered me extended year warranty for 3 year for few extra INR, and i got warranty for 5 years. I have warranty till 26/07/2013. Yesterday 28/09/2011 i went there for battery replacement and "DIAL" change. they give me battery but don't give me "DIAL" within warranty profile. they told me u have only "service & battery" within warranty, and i[censored] have need parts for servicing period u have to pay for that. i told there this watch have "50 miter" water resistance. they told me water resistance mean not water proof, and want money for change "DIAL". there i agree because i need that and they check and told we have that dial out of stock. NOW I PRAY TO U PLEASE DO SOME STRONG STEP FOR THIS TYPE MAKING FOOL TO CUSTOMER. My mob no [protected]. email id [protected]@hotmail.com Bill details> Subhajit Biswas, no: F00005563, date: 26/07/2008, time: 14:37:41, vat no: [protected] Fastrack watch model no: 1391SL02 Showroom adds > P-59,C.I.T. ROAD,SCHEME VII M, KOLKATA 700054 OPP. ESI HOSPITAL, ULTADANGA. PH:[protected]/4210/65294365 Your Sincearly Date: 29/09/2011 Subhajit Biswas Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
HI m Sabnam From Darjeeling .I' ve recently bought a watch from Titan Showroom in Darjeeling near Rink mall, Its just been 5 months, I Had bought in Febuary (8.2 2019) but after keeping away while diswashing and washing clothes, then also the water get inside the watch, this is the 2nd time as i beleive the watch is water resistance,
If this used to happen by spending this much of amount, then would've bought the branded watch.And the man over there in Titan Showroom he is also very undisiplined, he don't know how to talk with ladies.
i JUST want to request, please take strong step for this type of making fool and doing fraud to the customers.
And I would like to suggest people, please don't ever buy fastrack fake watches, especially in darjeeling showroom.
If this used to happen by spending this much of amount, then would've bought the branded watch.And the man over there in Titan Showroom he is also very undisiplined, he don't know how to talk with ladies.
i JUST want to request, please take strong step for this type of making fool and doing fraud to the customers.
And I would like to suggest people, please don't ever buy fastrack fake watches, especially in darjeeling showroom.
Titan Company Customer Care's response, Jul 29, 2019
Dear Sabnam,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Dear Subhajit,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
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If this used to happen by spending this much of amount, then would've bought the branded watch.And the man over there in Titan Showroom he is also very undisiplined, he don't know how to talk with ladies.
i JUST want to request, please take strong step for this type of making fool and doing fraud to the customers.
And I would like to suggest people, please don't ever buy fastrack fake watches, especially in darjeeling showroom.