[Resolved]  Fastrack Ladies Watch — proper repair/replacement of watch

Address:

Gujarat

Exchange/proper repair of a Watch

Dear Sir,
I purchased a ladies wrist watch(Fast Track) at a titan showrom(Address mentioned below) on 28 Oct 10. It went out of order within 2 months of purchase. I went to service centre, where they told me that it was in warrenty period and will be sent to service centre of the company. It was given back to me after repair after about 25 days. Again it went out of order in the beginning of August 2011. Again it was sent to the company service centre on 5th of August and I got it back on 30 August after being repaired and in non-working condition.It is still in warranty period and even if it is sent to authorised service centre of the company, the defect part is not found or replaced. For approx. 2 months out of the actual utility period of 10 months after purchase, the watch was kept in service centre of the company and without any fruitful result for me.
My Request:
I want the defective watch to be replaced at the earliest & a proper training be given to the guys in the service centre about the repair/replacement of the defect parts, at least during warranty period. another thing, they take a very long time for service or repair, which is not good for authorised service centre of the company.
The model no of my watch is 2161SM08 FASTRACK WATCH
Serial No. 125.9805
Price of the Watch- Rs 2095/-
Name of the Shop where it was purchased:
The Golden Times
Amar Complex,
Swastik Cross Road,
C. G. Road,
Ahmedabad-9
Show Room Tel. No.[protected],[protected]
Recepit Number : 9374
Date of Purchase: 28/10/2010
Name of service centre, where I gave it for repair
2nd Time
Amar Complex,
Swastik Cross Road,
C. G. Road,
Ahmedabad-9

Note: Please do the needful at the earliest, as I am loosing time out of warranty period

Regards,
Sapna Patel
14 Sudarshan Soc-1
Naranpura, Ahmedabad,Gujarat, India
mobile no [protected]