[Resolved]  Ferns And Petals — Customer Service / Delivery Issues

I made an order on website but it did not go through - I was in a work meeting and got 20 calls in a row which is outright unprofessional and harrassment. It was Ferns and Petals - then I called back when free and got such bad customer service and such ridiculous questions that I told them to cancel the on line order definitely and that I would go in person as I had little faith or confidence in their online services. Later I went in person to place the order for an important family member birthday and paid much more than online pricing but was guaranteed it would be delivered this evening (still not delivered). I then got an SMS thanking me for my ONLINE order when I had cancelled it and made the order IN PERSON. i called the number given and got a very rude, argumentative as one reviewer said a riduculous bully telling me that the company is not responsible for their franchises but that all orders go through the actual company - to which I replied, then the ACTUAL company IS responsible for all franchise orders. The person was so rude and doing anything to make excuses and not assist me that I asked for a manager. Before she agreed, she mentioned that my order was 1000 rupees less online than I had paid at the "franchised" company of the same name in person. And just WHAT am I supposed to do with that information??? Then I was left waiting on hold and the same girl came back to verify what I had ordered and I made it clear I was finished speaking to her and that is why I was waiiting for a manager. She put me back on hold and again it was so long that I had to go into a work meeting. let's see if the order ever shows up and if it is what I ordered -- needless to say, TERRIBLE customer service and RUDE, DISHONEST (jacking prices up almost double) people and I will never use them again. Last time I ordered flowers through the Four Seasons Hotel Mumbai concierge and not only did they get the job done incredibly efficiently, with a smile and with lots of options yet they didn't even charge me for acting as a third party intermediary. All businesses could LEARN from this level of service in India.

I have a similar problem today and FNP has not delivered an order which is worth more than 15K and there is no way I can reach them up. I just hope that it will be delivered today.

One of the most pathetic customer service. It was the first and the last time I would book with fnp. I reside in Australia and I called them more than 10 times on 13th August to book the order as i was not able to book online. I spoke to Kritika, Nishant, Anil, Abhishek who promised me that someone would call me back in 10-15mins max. I asked him if they can make international calls and then gave my contact number. However I never received any call till date. I called them back many a times because the kind of cake display these guys have kept on their website tempted me to make a special birthday for my Dad with the fruit cake. It was the most pathetic service these have. I'm simply fed up and I will never ever recommend anyone to go for fnp. When asked these executives of the Supervisor or the floor managers, I get the response that we are not allowed to transfer the call or get the supervisor or the manager. I mean what kind of call centre you guys run where you do not have a supervisor or manager who can escalate the call. My order number is OR[protected]. I asked them to give me the email address or the contact number of the head of fnp and I shall write him an email stating that what a customer has to go through when they place an order outside India. These guys literally disconnected the calls and the customer has to call up again. I wish I could get in touch with the CEO of that company to let the person know what all difficulties we have to face and if he/she could keep us in their shoes.

I ordered rakhi for my brother who lives in Gurgaon(not even a remote location) and it has still not been delivered. The website says it’s out for delivery. And the same status has been there for 3 days. FnP just spoiled the festival for me, as I was not able to send a rakhi to my only brother. The service is just horrible and so is the customer care. They don’t answer calls and never respond to your mails. I ordered from fnp thinking I could rely on the service as they charge so much more than the other online services, but no, I should have gone for some other gifts website. Horrible experience and I wouldn’t recommend this website to anyone. Please refrain from ordering flowers/gifts from ferns and petals, if you want your gifts to reach your loved ones on time and not spoil the occasion.

This is a big noooooo, ... Do not order anything... Do not order anything from them... They are just a bunch of cheats... CUSTOMER service is just filled with a**h****.No point wasting your time n money with these ###. Ask them for the supervisor n they will say they are not authorised to transfer the call. Shows the level of education and professionalism they have. No wonder they are able to make money by cheating CUSTOMERs n then pay useless film stars to promote them.