[Resolved]  Fiat India — service issue

Address:

Maharashtra

I Sameer Lakdawala proud to own a fiat brand car – Fiat lenis, this is the first time I have prchases a car of FIAT but I really Dont even have a words to explain the pain I have gone through at the time of my second free service.

It was pathetic, unprofessional, irresponsible and the worst service someone can ever get .

Wasan motors and their staff are the definition o[censored]nprofessionalism.

I had personally given my car for second free service on 23/9/10 for basic service as I was told that pickup for servicing is not available , Only complain was that the door rubbers were not fitted properly , the rear wheel arch were supposed to be changed , dickey was not closing property so necessary adjustment need to be done and the songs were repeating when I was using pen drive .

I was in no hurry to get my car within one day but I was committed by the service advisor to get my car picked on the same day.

In the evening when I reaches the workshop, I was told that it is not possible to give the car today and was also informed that the parts that were supposed to be changed ie:door rubber and wheel arch are not available with them . I was also informed that my music system is not working properly and it has been changed. Surprise to know that just the songe were repeating and for thet the whole system need to be changed , I had no problem as my car was under warranty. I was also informed that blue and me will not work as the computerized paring is not yet done

I had no other option to take my car without my work getting done.(Unsatisfied experience) I was promised by the service advisor Narendra from Wasan chembur br that they will call me within 2to 3 days once the parts are available for replacementment.

Immediately after that service i started facing new problems like door locks were not opening sometime, blue and me was not operating. I thaught I will inform them once I will get the call from them for the parts replacement.

No one was interested in calling me later nor was the service advisor picking me calls. Then after few days on 1/10/10 I personally took my car and dropped at the service centre .

Later the rubber was changed and blue and me were solved but the wheel arch was still not available and they promised me that they will call me once the same is available. Its a mth now and on one is bothered th call me yet.(second instance o[censored]nprofessionalism)

Immediately after picking my car on 2rd after I picked the car from the service centre , My front window glass were not working properly so I went back again and showed them . they told me that it need to be replaced and I will have to wait for at least 1 hour, I was ok but then I end up waiting waited for 3hours just to get the window grinder changed.

After 3 hours I was told that the part (grinder) which they were changing was not lenias part it was Tata manza part . I had no other option then to take mt car without getting my problem solved

As usual they again promised me that as soon as the window grinder is available they will call me ,.I had no other option to take my car, in the midway car got stopped in the middle of the road and was not starting , I tried calling my service advisor and as usual he dint picked my call , I tried to figure out what went wrong, a local technician checked my car and informed me that the battery wire was not fitted properly - nut was not placed on the battery wire and so the current was not flowing properly.


Even today i tried calling the service adviser Narendra but he was not picking my call.

What do i do ? I m working for a multinational bank I really dont get time to go every now and then for resolving the new new problem created by the service centre.

I have wasted at least INR 2000/- travelling for getting my car serviced and resolving its new problems but till date I am unsatisfied and my problems are not yet solves

Request you to pls help me resolving my problems at earliest and also request you to take an action on the service centre and their staff for the trauma and the pain and the monetary loss I have gone through.

I also own two other car - Honda city and Hyundai santro and the service they have given is mind blowing .Same is expected from the brand like FIAT.

If my problems are still not resolved then I might give share my experience in the news paper and You tube. If needed I will also approach consumer court for the same.

regards
Sameer Lakdawala
e-mail- [protected]@yahoo.com
sameer.[protected]@sc.com
Ce-- [protected]