Flipkart.com — Deleting bad reviews

Address:

Gurgaon, Haryana

In March 2012, I ordered a Quickheal Antivirus Pro 2012. Everything seemed to be good as the delivery was on time and I was glad that I could pay through credit card at time of delivery. I took the delivery and when I opened it up the outer cover stated 2012 but when I pulled out the inner box it indicated 2011, an older version of antivirus. I was shocked and felt cheated as it appeared that they had deliberately done this and it was not a mistake. It looked like I was served old wine in new bottle. Had It been a wine I'd have gladly accepted since old wine is costlier and tastier. I immediately called their customer care who advised me to download the updated version online while registering the product. Things were not too bad until this point, as I was able to download the updated version. However, it took me almost an hour to download in a broadband connection- what if a person does not have internet connection, may be for some time ie. a month or two. I went to their website and narrated the whole incident under product review, which obviously also had the review about the product. The very next day when I checked the review on their website it was not there. It had been removed by them without even informing the customer. This infuriated me and I called once again to their customer care and I was informed that it was Management's decision. Management does not mean being crook, cunning and misleading towards consumers. They think consumers are fools and naive who do not know what is going backstage. Beware of this company, People, since they remove bad reviews and only have neutral or good reviews about the product and company. This clearly shows that they are manipulating and pumping in good reviews and deleting bad ones. They use pseudonyms to post good reviews which in turn increases the probability of sales.Needless to say, you could not rely on their reviews before buying any product..

I researched online and found the same kind of complaints from other consumers. This company could not be in business for long time due to unfair and manipulative trade practices that they follow. I'll never ever buy anything product from them and have advised same to my colleagues. I am also going to post a video on Youtube showing what I ordered and what I got.