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Flipkart — Delay in Product Shipment

Address:Bangalore, Karnataka

The Flipkart Order invoice states that the product (in my case "SanDisk Extreme HD Video SDHC 16 GB 30MB/s RTL PR Class 10 Memory Card") will be shipped within 3-4 working days but it's more than 10 days there are no response from Flipkart. More over when ever I call Flipkart Customer care they promise to revert back within two hours.
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Are there any email or phone number to escalate the issues apart from [protected]@flipkart.com
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