[Resolved]  Flipkart — Poor After Sales Service

Address:

Gurgaon, Haryana

I had ordered a Small sized V- Neck Sweater from Flipkart by Order number OD[protected]. Which I had received on 31/12/2012. Since, It did not fit me I had requested for the exchange with the medium size. But, from Flipkart's end again Small size was sent. Which I noticed online through tracking history, I informed this to the customer care and I was told it was mistakenly sent. Now, They will get my product (Small sized sweater) picked up first and credit the balance amount to virtual wallet then I have to order again the medium size ( So much of inconvenience in getting a sweater exchanged). I have been calling the customer care daily and following for the pickup since 01/01/2013. I was promised that it will be picked up in the next 24 to 48 hours but that hasn't happened so far.To my dismay there was no communication from Flipkart till 09/01/2013. Rather, I have to call again and again to follow for pickup.On 07/01/13 I requested for escalation but i was denied that the lines to higher executives were busy. I again tried escalate my issue on 08/01/13 and I was connected to Mr. Venkatesh who promised me that by 5 pm on the same day pickup will be done. I then received a call on 09/01/2013 by a lady who apologized on behalf of Flipkart and promised me that by 5 pm of 09/01/2013 the pickup will be done anyhow. She said that this time there was a do or die kind of situation for them. But, still my product hasn't been picked up till now. I now no more want to order anything again from Flipkart rather I want to claim a cash refund or a refund into my account. I have been fed up of the pathetic customer service. I would never expect to take so much pain to just buy a sweater.