Flipkart / SPCinternet Mp4 Player — Malfunctioning of the product and giving 1 year indian warranty without a service center service center

Address:

Chennai, Tamil Nadu

I purchased SPCinternet mp4 player through flipkart (http://www.flipkart.com/spcinternet-822-4-gb-mp4-player/p/itmd6ss7yzf4bjqx?pid=AUDD6TZUZPEYDF3B). The page shows that there is 1 year Indian warranty. Flipkart has 30 day replacement guarantee policy. I had a problem in the screen with dead pixels. I registered a complaint with flipkart through a mail on [protected]:31:40 which was well before 30 days . Without a proper inquiry they termed the problem was man made. So i requested them to send the address and phone number of the service center . They gave me these numbers([protected],[protected],[protected] punit.s).When i called these numbers,they said they do only distribution and not in service center. I reported this to flipkart.com . They said they'll sort out the issue in 24 hours but nothing has been sorted out yet . So i checked the website which says there are no service centers in india (http://www.spcinternet.co.in/soporte-categorias).i even called the phone number that was given in the product box but no answered any of my calls. i even mailed to spc.[protected]@spctelecom.com but didn't get any reply . I have made several calls to flipkart and requested the customer service phone number . They say the same thing. I've waited for 4 months now still not found a solution . So i request the consumer forum to take this issue as soon as possible and find a solution through re-payment or replacement of the product. The customer care when i call says ' all information will be recorded ' ,so all my calls and reports should have been recorded. I also have the mails i have sent. These all i think will be enough evidence.