[Resolved]  Fly Mobile / Ds500 Handset — A faulty Fly DS500 mobile Sold at INDIA

Hi,
I bought Fly DS500 on 27th of April, 2009 from TheMobilestores CMH road, the handset has several issues...
DETAILS OF ISSUES WITH FLY DS500:
1. Signal problem (The call gets disconnected, (connection is AIRTEL))
2. Radiation (after a call there's head ache)
3. No battery backup (after a 10mins call the battery status is 3bars or 2bar)
4. Keypad issue (the 0 shakes badly and produces a noise)
5. Software hangs 2 -3 times a week.
6. Heating-up (While charging the handset gets heated)..Etc………

The Mobilestore sales person and Mr.Sunil asked me to take it to the service center, the service details
Job sheet details,
Tag No:[protected]
Date: 25th May, 2009
IMEI No: [protected]
Response / Service : Software updated… Is that was really require? The service wasn’t really help me or my handset, all the issues were same……
After the discussion with TheMobilestore Customer care they again asked me to handover the handset to service center and mail us the service tag number. Yet there is no response from FLY Mobile customer care, Hope they are leased bothered of the end-user (customer)
Please find other details below,
Hi,
kindly update the status of my mobile????

Regards,
Satish.D


On Wed, Jun 17, 2009 at 10:57 AM, mobicares.mytms <[protected]@mytms.in> wrote:
Dear Sir,
Thank you for your e-mail dated 15th June' 09.
We have forwarded your e-mail to the concerned department and shall contact you at the earliest.

For any further assistance you may call The MobileStore Customer Service 24x7 at 6000 6363 or toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.


Yours sincerely,
The Mobicares Team

________________________________________
From: satish.d . [mailto:satish.[protected]@sify.com]
Sent: Monday, June 15, 2009 1:40 PM
To: mobicares.mytms
Cc: satish.[protected]@mindteck.com; [protected]@meridiantelecom.in; [protected]@meridiantelecom.in; [protected]@meridiantelecom.in
Subject: Re: Handset issues

Hi,
As per the last discussion, I have submitted my handset to the service center Pranav infocom at Jayanagar 4th block, Bangalore. The last service done at the center was waste I could not find any changes.

WHY THERE IS NO RESPONSE FROM “FLY CARE” IS FLY WORKS LIKE THIS??????????

Still I don’t understand why “THE MOBILE STORE” is promotes a very low quality mobiles...!
First Job sheet details,
Tag No:[protected]
Service details : Just reinstalled the software
Second Job sheet details,
Tag No:[protected]
IMEI No: [protected]


THESE ARE THE REPEATED ISSUES WITH FLY DS500:
1.Signal problem (The call gets disconnected, (connection is AIRTEL))
2. Radiation (after a call there's head ache )
3. No battery backup (after a 10mins call the battery status is 3bars or 2bar)
4. Keypad issue (the 0 shakes badly and produces a noise)
5. Software hangs 2 -3 times a week.
6. Heating-up (While charging the handset gets heated)..
Etc………
NEED A IMMEDIATE RESPONSE..!!
Regards,
Satish.D
Mb:[protected]

On Tue, Jun 2, 2009 at 7:07 PM, mobicares.mytms <[protected]@mytms.in> wrote:
Dear Sir,
Thank you for your e-mail dated 1st June' 09.
We believe our representative has answered your query and hope it is to your satisfaction.

For any further assistance you may call The MobileStore Customer Service 24x7 at 6000 6363 or toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.


Yours sincerely,
The Mobicares Team

________________________________________
From: satish.d . [mailto:satish.[protected]@sify.com]
Sent: Monday, June 01, 2009 3:17 PM
To: [protected]@meridiantelecom.in; [protected]@meridiantelecom.in; [protected]@meridiantelecom.in; [protected]@fly-phone.com; [protected]@themobilestore.in
Cc: satish.[protected]@mindteck.com
Subject: Handset issues

Hi,
I bought Fly DS500 on 27th of April, 2009 from TheMobilestores CMH road, the handset has several issues... I went to the store and explain them the issues, the person Mr.Vijay said he will personally take the handset to service center. Couples of days later he returned handset and said "the service person conveyed that there are no issues in the Handset”. The service person have not even opened and checked.
When i went back with the same issues Mr.Vijay referred Mr.Mahesh as the Fly supplier to TheMobilestore and gave me the contact no. but not good response, later i got Mr.Sunil's no with a note that he is the manager. The manager recreated with a very good response on the 1st day when i called, He asked me to hand over the handset to Pranav infocom at Jayanagar 4th block for service and Mr.Mahesh will follow-up with the service centre. But when ever i call Mr.Mahesh, says i was busy with some work i will get back tomorrow.
DETAILS OF ISSUES WITH FLY DS500:
1.Signal problem (The call gets disconnected, (connection is AIRTEL))
2. Radiation (after a call there's head ache )
3. No battery backup (after a 10mins call the battery status is 3bars or 2bar)
4. Keypad issue (the 0 shakes badly and produces a noise)
5. Software hangs 2 -3 times a week.
6. Heating-up (While charging the handset gets heated)..
Etc………
Job sheet details,

Tag No:[protected]
IMEI No: [protected]

It’s a week passed but I’m without handset.
Why is your company product or not completely finished before it reaches the end-user...????
Your company or product manual say it follows European std., is that really true or you follow that in only in Europe and in India you don’t

Why TheMobilestores sales low quality mobiles...!

Regards,
Satish.D
Mb: [protected]