Ford — Ford Fiesta -Customer Harassment

Address:

Ambala, Haryana

Dear Sir/Madam,

My name is Pranay Chowdhary and I am from India(Ambala Cantt) and running a small Business and three years back we had purchased a Ford Fiesta from your Karnal dealership Kanav Motors.The ID Number is 7E47240 and it has been sold to Ray Enterprises,Ambala Cantt
When we had purchased the Ford we considered ourselves as proud owners of the Ford Brand Flagship product Fiesta.We were under the impression that Ford is a reliable brand and we need not to worry for the next 3-4 years since we have purchased Ford and it was projected that it is a maintainence free and a very fuel efficient car.

This impression started to fade immediately after the purchase as we found out that the quality of Shockers was very BAD and when we complained then we were told that these were new Technology shockers which were introduced recently and they are like this only.Driving in little bit Bumpy roads was like driving in a Bullock cart as the whole impact was transferred in the car instead of the shockers.Our complaint was never paid any attention to or even registered anywhere.

The main issue started when the warranty got expired after one year,in one year period despite of our repeated complaints no parts were changed even if there was some problem and these issue were overlooked by the Agency.

After the warranty got expired every time we reported a problem during service we were told that these many parts were malfunctioning and they need to be replaced and we were given huge bills due to extremely expensive spare parts of this vehicle.Since that day over and then problems keep on developing on regular intervals and till date we are suffering huge losses because it gets faulty after regular intervals.

I have attached the list of expenses we have borne over the due course of time.The price which we have paid in two years we could have brought a new car for ourselves.Now again there are some Faults in the car and the Agency is asking for Rs 30000 for repairing the car which i am not willing to pay.

Now I would wait for 96 hrs for the reply of this email at the max. otherwise I am going to release these facts on the media and all Leading newspapers and I plan to crush this car in front of Ford Headquarters in India and lodge a complaint in the local consumer court alleging of customer harassment and extra expensive spare parts.

I would expect some explanation for these costly spare parts which have been replaced.

Pranay Chowdhary

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