[Resolved]  Ford — Poor service & hefty billing

Address:

Delhi

I got 10-15 calls from a new Dealer that has opened in Noida 'Noida Ford' to get my car serviced. Last week (19/11/11) I gave my Ford Ikon for regular service. The car was collected from my house by Ford Noida driver.

I took the delivery at 6.30 in the evening (19/11/11), paid 5k for service etc & even before reaching home in sector 29 (6 Km from dealership), the car started over-heated. Somehow after 2hrs I reached home. I tried calling the advisor (Mr. Manish Sharma) who was attending to me but he choose not to answer the phone. On sunday also he did not answer his phone.

Finally on Monday, I called the dealership again & explained the problem. Service Manager (Mr. Devinder) got a mechanic to visit me & check the problem with the car. The mechanic who came told me that the radiator fan is not working & has to be replaced. He took the car yesterday (22/11/11) & told that it will be rectified today (21/11/11), an expense of 5K.

Today,I got a call from the dealership that the fan is working fine but something else (costing 35K) needs replacement.

This is totally unacceptable. A simple service visit is now a 40K expense for me.

I am confident that the service carried out is of inferior quality & something majorly has gone wrong due to which this problem is created. Even the Customer suggestion slip (details provided to customer about problems with vehicle) did not mention any such thing.

I am regretting having sent my car for service, it was running fine before I sent it.

Blaming everything on the part being an electronic part & anything can happen to it, is unacceptable.

I am sure irresponsibility at the dealership has resulted in part failure. On checking from dealership - I was told that the coolant put inside the car was green, kindly see attached picture (something dark brown is what spilled out of the car)