[Resolved]  Ford Figo 1.2 Titanium Euro - 4, Petrol — Car accessories pending

Address:

Gurgaon, Haryana

I had purchased Ford Figo from your dealer Harpreet Ford Pvt.Ltd. based out of Gurgaon. The details of the purchase are listed below:



Model: Ford Figo 1.2 Titanium Euro-4, Petrol

Ext. Color: P. Black

Engine No. AT05354

Temporary Registration no.: HR-99FR (TEMP) – 0112

Date of Purchase: 28th April, 2010

Invoice No. VSLAA00093GN



The problems faced at the time of delivery are mentioned below:



The car was delivered to me without the mud flaps. Till date the mud flaps are not fitted, and I have been made to understand that there is a shortage from the factory in Chennai hence the delay. I have made a number of follow ups with the representatives at the showroom but with no result. I would appreciate if you can throw some light on this issue, since as a customer one would expect the entire car to be loaded with all the committed accessories at the time of purchase. Would expect the mud flaps to be fitted at the earliest.


The car was not ready inspite of me telling them that I will be coming to take the delivery of the car at a specific time. I had to wait for almost 2 and half hours before I got the delivery.


A renowned company like Ford is giving a tough time to the customer base (I am sure there will be many like me who must be undergoing the same problem) which is resulting in bad and negative publicity which ultimately affects the company performance in terms of sales.



Would appreciate if this matter is dealt with at the earliest since it may sound “ small” but can always get amplified and lead to severe consequences for the company.



Expect a quick revert (mud flaps to be fitted in the car).



Thank You.



Shrivardhan Sarda

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