[Resolved] Ford Figo — Delivery Issues and Pathetic Responsiveness of the Management | |||
I had booked my Ford Figo Zxi Petrol-Black Dashboard on 22nd March and i was promised by the dealer that my car would be delivered in a week plus/minus 2 days. It is 17th April today, and ihave still not received my car. On my continuous inquiries , the dealer has kept on giving me alternate dates. Today he finally told mr that it would not be available for him to provide me the carwith the black dashboard and that iwill have to take the one with the coral dashboard. He is blaming the the Ford management sayi that there is nothing he can do and that the company is sending cars ontheir will and not the one that the dealer is requesting. I have finally decided to cancel my order and in the future will ask all in my capacity to not deal with ford. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I am fully agree with the false delivery commitments by Ford.
I booked Figo Petrol Zxi chill color on th April. The Planet Ford, Pune committed the delivery within 25 days. Till date they had not confirmed the delivery. When i threated saying that I am going to cancel the booking both, The dealer and the executive on helpline is easily saying that tomorrow collect the cheque. So poor responce from both Ford dealer and Ford India. I registered complaint (no 9478329) but really fed up with Ford responce.
I booked Figo Petrol Zxi chill color on th April. The Planet Ford, Pune committed the delivery within 25 days. Till date they had not confirmed the delivery. When i threated saying that I am going to cancel the booking both, The dealer and the executive on helpline is easily saying that tomorrow collect the cheque. So poor responce from both Ford dealer and Ford India. I registered complaint (no 9478329) but really fed up with Ford responce.
The story seems to continue for most o[censored]ser's like us. Its more than 40ddays since I booked Figo Titanium and still no clearence on when I'll get my car. The dealer(Planet Ford, Pune) promised me for 1st week of June. Today is 18th and even after continious followup they kept saying, the car has moved from Chennai and still reaching... I 'm not sure how long the car takes to come from Chennai. This is really disgusting as it refelcts the service we can expect going forward...which would be the case for after sales...
Not sure who is the RIGHT person whom we can take this concern..Any one with email address or Number for Ford Sales or Management department..
Please let me know at [protected]@yahoo.com.
Thanks,
Amit.
Not sure who is the RIGHT person whom we can take this concern..Any one with email address or Number for Ford Sales or Management department..
Please let me know at [protected]@yahoo.com.
Thanks,
Amit.
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There is no point in contacting Ford Management .I have called their Mumbai office No one attends to call. Just calculate how much advance customers have paid and some one is having Intrest free loan .At least Maruti calls back and replies to E mails
I would rate Maruti as the Best professional car company. I have made a mistake in booking Ford and I tell all my contacts the problems I am facing