[Resolved]  Ford Figo — Cheating with customer

Address:

Patna, Bihar

I have purchased a Ford Figo from your dealer Priyadarshi Ford – Patna on 15/10/2012.
During the process, I was offered a choice of a gift out of six items. I opted for the microwave oven. At the time of the delivery of the car, I was told that the gift item had not arrived, hence will be delivered at a later time, when it arrives from the company.
Since then I am in waiting and am narrated a new story every time I call. My place, Muzaffarpur, is 80 Km away from Patna (Priyadarshi Ford). I have visited Priyadarshi Ford-Patna four to five times specially to collect the gift, but every time got some new excuse.
Being a customer I feel like cheated because of no proper response. I only request Ford team to be transparent with the customers. This incident shows the total negligence towards customer grievances. and also making false scheme to expedite the sale. Hence one doesn’t have any options left other than to approach you.
Please revert at the earliest.
Details are as below –
Name of Owner - Laliteshwar Prasad Singh
Model - FORD FIGO 1.4 ZXI
Registration No - BR01BM2915
Date Of Purchase- 15/10/2012
Chassis No - MAJ1XXMRJ1 CL25860
Engine No - CL25860
I have received few phone calls after writing a mail on 29/04/2013. Now its almost 20 days but no action has taken place. Request you to please do the needful.
My Contact No is [protected]