[Resolved]  Ford - Fusion Car — problem with car since the purchase of product .

Dear sir,
I bought a Car Fusion form K.S. ford Udaipur (Rajasthan) in Nov 07, when the first requirement o[censored]sing the AC ( that is in Summer ) came its AC was not functioning and I went to my dealer .
after all observation it was found a manufacturing fault of company that its AC pipe was brust and they claimed the change it with a new pipe .
but again in this season the same problem occur while on vacation with my family, when I got it checked from a vendor I was shock to know that instead of changing the pipe, delaer got it welded and same was again brust .and for changingthe same now dealer is raising a bill in my account .
when this was a problenm since begning and it was mishandeled by dealer then why such should be borned by customer .
it is proper properly making the customer fool, and absolute case of non coperation to customer .
I also raise my complain to their customer services ( [protected]@ford.com ) on 4th May, but to no resolve at all yet .

Sir, pl. help and provide some solution to it, so that cystomer should be cheated by Ford any more .

Jasvinder SIngh
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I am also a ford owner and I have series of issues not one. You go to their website and will find a customer service mail id of chennai write to them they should respond if not. write to JD power asia which ranks various car manufacturers in quality and service. it should put pressure on them. unfortunately in India there is no governing body like in US wherein for any manufacturing defect you need not go to court but reach this governing body and they take company to task. that is why RECALL of defective parts and vehicles is common in US as they know that they will be in soup if anyone reaches the governing body.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ford India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1694
    Pending
    0
    Resolved
    398
    Ford India Phone
    +91 44 2455 1500 (Corp. Office South)
    +91 22 6702 4300 (Corp. Office West)
    +91 33 6454 0374 (Corp. Office East)
    Ford India Address
    S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
    View all Ford India contact information