[Resolved]  Ford — Poor Post Sales Service

Address:

Haryana

Hi Michael,



Thanks for acknowledging the below mentioned email. Executives from Ford got in touch with me and arranged for another MP3 player. However, it’s still a loss of Rs. 3000 for me as my MP3 player’s cost was Rs. 5000 and they gave me just a 2 GB MP3 player for Rs. 1999. So, ideally it’s not actually a compensation. Anyways, the reason I am writing this mail is different. Here’s what I have to say:



I got my Car in the month of October and the Temporary registration was about to expire on November 27, 2011. Ideally, I should have received the permanent registration of my Figo before that. However, it’s December 20, 2011 today and I have still not got the permanent registration. I can’t drive my vehicle till the time I have that as it would be illegal. So, it’s been almost a month now that I am not able to drive my vehicle. I have called Noida Ford a number of times and the concerned person (Kanwal) always gives me one excuse or the other for that.



WHAT DO YOU EXPECT ME TO DO???

HOW DO YOU EXPECT ME TO REACT???



It’s too much after the recent experience regarding my MP3 player with Ford India. This gives a very bad impression about Ford and I am seriously thinking “Why did I choose Ford in the first place?”



Michael: I understand you are dedicated in resolving our queries to our satisfaction, but I seriously doubt the commitment and dedication of the employees working under you whom we have to actually deal with. I would appreciate if FORD can do something to compensate for this. And this time, please let me decide what can make me feel satisfied rather than trusting the incompetent employees at NOIDA FORD to tackle the situation.



Kindly arrange for the registration ASAP so that I can start driving my vehicle and also please arrange a call so that I can ask what I expect.



Thanks,